Hi all, I recently installed a HKC SW10270 system at home with the Touch keypad.  The keypad illuminates when it senses a hand approaching it, as its supposed to.  However I am noticing that it intermittently illuminates without anybody being near it.  Maybe once per minute.  Has anybody ever come across this problem before?

 

Thank you

Edited November 3, 20241 yr by Oisín

4 minutes ago, Oisín said:

However I am noticing that it intermittently illuminates without anybody being near it.

 

demonic possession, contact your local priest ?

 

Or the sensitivity on the keypad it too high, calibrate / adjust or replace ??  

1 minute ago, MrHappy said:

 

demonic possession, contact your local priest ?

 

Or the sensitivity on the keypad it too high, calibrate / adjust or replace ??  

Hopefully no demons! 😇

 

It is possible to turn off the proximity wakeup feature, and I have done this to temporarily fix the problem.  But I don't think there is any sensitivity calibration possible with this.  Just want to find out if there's anything else that can be done before going with a replacement.

You can have the lights on all the time, or on proximity. I have an RKP on my landing I would have noticed if it kept illuminating. I wouldnt know if my other RKP's illuminated intermittently as the only time I go to them is when im coming or going .

10 minutes ago, PeterJames said:

You can have the lights on all the time, or on proximity. I have an RKP on my landing I would have noticed if it kept illuminating. I wouldnt know if my other RKP's illuminated intermittently as the only time I go to them is when im coming or going .

Thanks.  I only have one keypad, which is just inside my front door so I noticed it straight away.  For now I have turned off the proximity.  It's not a huge deal as the keypad still auto illuminates when an entry/exit zone is opened when set.  Just a bit annoying that the proximity wakeup is unreliable.  Maybe it is a fault with the keypad itself.

I'm assuming wired keypad? No not seen that ever is it doing at minute clock changes? 

11 minutes ago, james.wilson said:

I'm assuming wired keypad? No not seen that ever is it doing at minute clock changes? 

Yes it is a wired keypad.  It is very random, not corresponding with clock changes.  It could happen every 30 seconds sometimes.

Not seen it myself but most keypad are set to always on. The close to wake is an rf keypad thing but allows you to have wired and rf kehpads seem similar. I'd say you have a faulty one

12 minutes ago, james.wilson said:

Not seen it myself but most keypad are set to always on. The close to wake is an rf keypad thing but allows you to have wired and rf kehpads seem similar. I'd say you have a faulty one

Cheers, I thought that might be the case.  Probably wont bother replacing it as it works perfectly otherwise.

1 hour ago, Oisín said:

Cheers, I thought that might be the case.  Probably wont bother replacing it as it works perfectly otherwise.

Some of the keypads had touch sensitivity problems , these are all usually exchanged via the supplier , hkc can't tell you which ones are at fault , and over time the problem gets worse where they keypad starts pressing its own buttons as such

 

If you bought without warranties unlikely you can exchange and will just have to hope it's just the Illumination bit