Oisín Posted November 3, 2024 Share Posted November 3, 2024 (edited) Hi all, I recently installed a HKC SW10270 system at home with the Touch keypad. The keypad illuminates when it senses a hand approaching it, as its supposed to. However I am noticing that it intermittently illuminates without anybody being near it. Maybe once per minute. Has anybody ever come across this problem before? Thank you Edited November 3, 2024 by Oisín Link to comment https://www.thesecurityinstaller.co.uk/community/topic/46994-hkc-touch-keypad-keeps-illuminating/ Share on other sites More sharing options...
MrHappy Posted November 3, 2024 Share Posted November 3, 2024 4 minutes ago, Oisín said: However I am noticing that it intermittently illuminates without anybody being near it. demonic possession, contact your local priest ? Or the sensitivity on the keypad it too high, calibrate / adjust or replace ?? 1 1 Mr Veritas God Link to comment https://www.thesecurityinstaller.co.uk/community/topic/46994-hkc-touch-keypad-keeps-illuminating/#findComment-526214 Share on other sites More sharing options...
Oisín Posted November 3, 2024 Author Share Posted November 3, 2024 1 minute ago, MrHappy said: demonic possession, contact your local priest ? Or the sensitivity on the keypad it too high, calibrate / adjust or replace ?? Hopefully no demons! It is possible to turn off the proximity wakeup feature, and I have done this to temporarily fix the problem. But I don't think there is any sensitivity calibration possible with this. Just want to find out if there's anything else that can be done before going with a replacement. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/46994-hkc-touch-keypad-keeps-illuminating/#findComment-526215 Share on other sites More sharing options...
PeterJames Posted November 3, 2024 Share Posted November 3, 2024 You can have the lights on all the time, or on proximity. I have an RKP on my landing I would have noticed if it kept illuminating. I wouldnt know if my other RKP's illuminated intermittently as the only time I go to them is when im coming or going . 1 Link to comment https://www.thesecurityinstaller.co.uk/community/topic/46994-hkc-touch-keypad-keeps-illuminating/#findComment-526216 Share on other sites More sharing options...
Oisín Posted November 3, 2024 Author Share Posted November 3, 2024 10 minutes ago, PeterJames said: You can have the lights on all the time, or on proximity. I have an RKP on my landing I would have noticed if it kept illuminating. I wouldnt know if my other RKP's illuminated intermittently as the only time I go to them is when im coming or going . Thanks. I only have one keypad, which is just inside my front door so I noticed it straight away. For now I have turned off the proximity. It's not a huge deal as the keypad still auto illuminates when an entry/exit zone is opened when set. Just a bit annoying that the proximity wakeup is unreliable. Maybe it is a fault with the keypad itself. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/46994-hkc-touch-keypad-keeps-illuminating/#findComment-526218 Share on other sites More sharing options...
james.wilson Posted November 3, 2024 Share Posted November 3, 2024 I'm assuming wired keypad? No not seen that ever is it doing at minute clock changes? securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/46994-hkc-touch-keypad-keeps-illuminating/#findComment-526219 Share on other sites More sharing options...
Oisín Posted November 3, 2024 Author Share Posted November 3, 2024 11 minutes ago, james.wilson said: I'm assuming wired keypad? No not seen that ever is it doing at minute clock changes? Yes it is a wired keypad. It is very random, not corresponding with clock changes. It could happen every 30 seconds sometimes. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/46994-hkc-touch-keypad-keeps-illuminating/#findComment-526220 Share on other sites More sharing options...
james.wilson Posted November 3, 2024 Share Posted November 3, 2024 Not seen it myself but most keypad are set to always on. The close to wake is an rf keypad thing but allows you to have wired and rf kehpads seem similar. I'd say you have a faulty one 1 securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/46994-hkc-touch-keypad-keeps-illuminating/#findComment-526221 Share on other sites More sharing options...
Oisín Posted November 3, 2024 Author Share Posted November 3, 2024 12 minutes ago, james.wilson said: Not seen it myself but most keypad are set to always on. The close to wake is an rf keypad thing but allows you to have wired and rf kehpads seem similar. I'd say you have a faulty one Cheers, I thought that might be the case. Probably wont bother replacing it as it works perfectly otherwise. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/46994-hkc-touch-keypad-keeps-illuminating/#findComment-526222 Share on other sites More sharing options...
al-yeti Posted November 4, 2024 Share Posted November 4, 2024 1 hour ago, Oisín said: Cheers, I thought that might be the case. Probably wont bother replacing it as it works perfectly otherwise. Some of the keypads had touch sensitivity problems , these are all usually exchanged via the supplier , hkc can't tell you which ones are at fault , and over time the problem gets worse where they keypad starts pressing its own buttons as such If you bought without warranties unlikely you can exchange and will just have to hope it's just the Illumination bit 1 Link to comment https://www.thesecurityinstaller.co.uk/community/topic/46994-hkc-touch-keypad-keeps-illuminating/#findComment-526224 Share on other sites More sharing options...
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