taconite2 Posted February 23, 2024 Share Posted February 23, 2024 My installer is refusing to give me the engineer code to my Orisec alarm system. Does that mean I am locked into them if I want upgrades? Can another firm reset it? Link to comment https://www.thesecurityinstaller.co.uk/community/topic/46409-orisec-engineer-code/ Share on other sites More sharing options...
james.wilson Posted February 23, 2024 Share Posted February 23, 2024 The corcern is the installer is liable if your system fails to perform. I understand their position and they are correct. Don't know orisec and not sure it can be locked. I would. However if your out of support with your maintainer they should default the panel (at a cost if visit required). No your not locked into them assuming you own the hardware. But the programming may be theirs. A default protects everyone so that's the way to go 1 securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/46409-orisec-engineer-code/#findComment-521597 Share on other sites More sharing options...
al-yeti Posted February 24, 2024 Share Posted February 24, 2024 3 hours ago, taconite2 said: My installer is refusing to give me the engineer code to my Orisec alarm system. Does that mean I am locked into them if I want upgrades? Can another firm reset it? As jw , but pay him to default codes and lose all support from him or them .... Link to comment https://www.thesecurityinstaller.co.uk/community/topic/46409-orisec-engineer-code/#findComment-521601 Share on other sites More sharing options...
PeterJames Posted February 24, 2024 Share Posted February 24, 2024 15 hours ago, james.wilson said: The concern is the installer is liable if your system fails to perform. Not only that if he tells the OP the engineers code, the the OP has the engineers code for all of his customers systems. this would leave customers vulnerable, its a bit like ford telling customers a back door into the programing of their cars can you imagine the consequences Link to comment https://www.thesecurityinstaller.co.uk/community/topic/46409-orisec-engineer-code/#findComment-521608 Share on other sites More sharing options...
james.wilson Posted February 24, 2024 Share Posted February 24, 2024 that is assuming all sites have a common engineer code. 1 securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/46409-orisec-engineer-code/#findComment-521611 Share on other sites More sharing options...
al-yeti Posted February 24, 2024 Share Posted February 24, 2024 5 hours ago, PeterJames said: Not only that if he tells the OP the engineers code, the the OP has the engineers code for all of his customers systems. this would leave customers vulnerable, its a bit like ford telling customers a back door into the programing of their cars can you imagine the consequences Nah man that's just odd companies that do that, Different code and lock all panels is best Link to comment https://www.thesecurityinstaller.co.uk/community/topic/46409-orisec-engineer-code/#findComment-521614 Share on other sites More sharing options...
MrHappy Posted February 24, 2024 Share Posted February 24, 2024 Lockable hardware & code of the day Mr Veritas God Link to comment https://www.thesecurityinstaller.co.uk/community/topic/46409-orisec-engineer-code/#findComment-521615 Share on other sites More sharing options...
Hillbilly Posted February 26, 2024 Share Posted February 26, 2024 If the system has a wifi/IP module he can dial in and change the code to the default for you?? Link to comment https://www.thesecurityinstaller.co.uk/community/topic/46409-orisec-engineer-code/#findComment-521624 Share on other sites More sharing options...
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