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Galaxy 3-48 'line test call'

dave36
in Members Lounge (Public)

Featured Replies

Hi

 

had this alarm set up for a while, (it was installed when we moved in )  but have noticed that on the phone bill is a call every night to an 0844 number, which is apparently an alarm test call?

sounds logical, but is there any way of disabling it please?

 

 

 

6 minutes ago, dave36 said:

Hi

 

had this alarm set up for a while, (it was installed when we moved in )  but have noticed that on the phone bill is a call every night to an 0844 number, which is apparently an alarm test call?

sounds logical, but is there any way of disabling it please?

 

 

 

Delete the number and it won't call 

 

Is it under contract? Monitoring?

I would assume the system is monitored, if so you should contact your installer to see what they can do.

    • Upvote 1
    • Author

     the alarm was on a contract with previous owner of building, but we haven't got it on a contract..  i have tried changing and deleting number in communications/telecoms section , but i cant find any reference to this 0844 number. however its obviously in there somewhere though. It looks like it only makes the call once a day if thats any help.

     

    any advice/help gratefully received

    As above its probably a test call under tel no 1.  Its a requirement for grade 2 communicators to test the alarm path at least once every 24 hours to prove it could use it if needed

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    Set auto test to 00 rather than 24 and restart panel

    Trade Member
    3 hours ago, dave36 said:

     the alarm was on a contract with previous owner of building, but we haven't got it on a contract..  i have tried changing and deleting number in communications/telecoms section , but i cant find any reference to this 0844 number. however its obviously in there somewhere though. It looks like it only makes the call once a day if thats any help.

     

    any advice/help gratefully received

    Number has to be in there ? What menu option you look in?

    • Author
    On 29/09/2020 at 21:51, al-yeti said:

    Number has to be in there ? What menu option you look in?

    I've been right through the 56 communications section which i assumed where it would be 

    56 - 1 int telecom 07 autotest 

    www.nova-security.co.uk

    www.nsiapproved.co.uk

    No PMs please unless i know you or you are using this board with your proper name.
    • Author
    6 minutes ago, Nova-Security said:

    56 - 1 int telecom 07 autotest 

    that is set to 00:00

     

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