will cpi Posted March 12, 2019 Author Share Posted March 12, 2019 15 hours ago, al-yeti said: Perhaps give more info Do you mean you installed it yourself or someone installed used am engineer code and then left Why do you want to reset default system if it's just been installed? we just installed it and it is not ready yet and the technician that is installing it might changed the engineer code by mistake or he do not remember 15 hours ago, al-yeti said: Perhaps give more info Do you mean you installed it yourself or someone installed used am engineer code and then left Why do you want to reset default system if it's just been installed? we just installed it and it is not ready yet and the technician that is installing it might changed the engineer code by mistake or he do not remember Link to comment https://www.thesecurityinstaller.co.uk/community/topic/42709-galaxy-2-12-c012-honeywell-security/page/2/#findComment-483305 Share on other sites More sharing options...
al-yeti Posted March 12, 2019 Share Posted March 12, 2019 31 minutes ago, will cpi said: we just installed it and it is not ready yet and the technician that is installing it might changed the engineer code by mistake or he do not remember we just installed it and it is not ready yet and the technician that is installing it might changed the engineer code by mistake or he do not remember You need new engineer then who can reset it for you, we can't give that information here You sure your not house bashing ? Get new engineer to do it for you Link to comment https://www.thesecurityinstaller.co.uk/community/topic/42709-galaxy-2-12-c012-honeywell-security/page/2/#findComment-483307 Share on other sites More sharing options...
will cpi Posted March 12, 2019 Author Share Posted March 12, 2019 2 hours ago, al-yeti said: You need new engineer then who can reset it for you, we can't give that information here You sure your not house bashing ? Get new engineer to do it for you hi al-yeti; to have access to the engineer code you need the user code, we have the user code to give permission to insert the engineer code, what we do not have is the engineer code, what we need is just factory reset the system to finish programming the panel Link to comment https://www.thesecurityinstaller.co.uk/community/topic/42709-galaxy-2-12-c012-honeywell-security/page/2/#findComment-483309 Share on other sites More sharing options...
al-yeti Posted March 12, 2019 Share Posted March 12, 2019 2 hours ago, will cpi said: hi al-yeti; to have access to the engineer code you need the user code, we have the user code to give permission to insert the engineer code, what we do not have is the engineer code, what we need is just factory reset the system to finish programming the panel Yes I understand that but I am saying get a new engineer to do this for you Where is engineer Link to comment https://www.thesecurityinstaller.co.uk/community/topic/42709-galaxy-2-12-c012-honeywell-security/page/2/#findComment-483311 Share on other sites More sharing options...
petrolhead Posted March 13, 2019 Share Posted March 13, 2019 Did the freezer thing not work? You might need to adjust your thermostat. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/42709-galaxy-2-12-c012-honeywell-security/page/2/#findComment-483312 Share on other sites More sharing options...
will cpi Posted March 13, 2019 Author Share Posted March 13, 2019 managed to get a reply from Honeywell, thanks all for the funny answers you post. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/42709-galaxy-2-12-c012-honeywell-security/page/2/#findComment-483313 Share on other sites More sharing options...
sixwheeledbeast Posted March 13, 2019 Share Posted March 13, 2019 Nice to see Honeywell are happy to talk you through defaulting it. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/42709-galaxy-2-12-c012-honeywell-security/page/2/#findComment-483314 Share on other sites More sharing options...
norman Posted March 13, 2019 Share Posted March 13, 2019 Nice to see you got through... Nothing is foolproof to a sufficiently talented fool. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/42709-galaxy-2-12-c012-honeywell-security/page/2/#findComment-483315 Share on other sites More sharing options...
al-yeti Posted March 13, 2019 Share Posted March 13, 2019 Blag Link to comment https://www.thesecurityinstaller.co.uk/community/topic/42709-galaxy-2-12-c012-honeywell-security/page/2/#findComment-483316 Share on other sites More sharing options...
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