This is a big problem.

 

Never mind the app access the fact is your installer will be able to access your system and it’s entire programming without you ever knowing using the Pyronix Insite software. He will be able to program devices unused and access the system logs at will without you ever knowing. No indication on the keypad!

 

Go to the user menu and make sure UDL block is option is Yes.

 

What is worse is that rogue ex-employees of the installer may still have access from any pc anytime they like 24/7. 

 

It is essential that the UDL Block option is set to ‘Yes’

 

Although security screened the fire and security industry mainly employees low skilled uneducated personal. You MUST protect yourself from these people.

Worst still if they have installed your cctv system they will more than likely try to keep the admin account as theirs as it is a real pain when the admin password is lost. Hence the reason the admin account/rights is not given to the customer.

 

The admin account always has remote access rights so this means that the installer can log in anytime 24/7 and access your cctv either live view or playback.

 

As most security products are cheap and getting cheaper the profit margins are reducing all the time. The results in lower and lower quality employees personnel being employed.

 

You MUST be very very careful when selecting a ‘security’ installer.

You would think Betty that the customer would get some kind of notification if their security system was being access by a remote device but NO there is no notification. The security industry is very cheap and tacky as sadly that is what sells. Be careful, be VERY careful who you choose to install the products that protect you and your family.

13 minutes ago, Amps said:

Worst still if they have installed your cctv system they will more than likely try to keep the admin account as theirs as it is a real pain when the admin password is lost. Hence the reason the admin account/rights is not given to the customer.

 

Or let the user change all the functions & listen to them bitch when there's no recording of the crime... Even better when their employees have done this steal...

2 minutes ago, Amps said:

You would think Betty that the customer would get some kind of notification if their security system was being access by a remote device but NO there is no notification. The security industry is very cheap and tacky as sadly that is what sells. Be careful, be VERY careful who you choose to install the products that protect you and your family.

 

Sub has G2 radio alarm with 1st year free app signalling...

 

I'd bet £5 on an external meter cabinet or fibre / telephone being accessible

2 hours ago, MrHappy said:

 

Sent from my iPhone.....

That made me lol

The installer can add you to your account as an additional admin, and you can change these settings yourself.

I do it for my customers when asked.

They can **** about with their cloud settings to their hearts content, but they cant change settings for the arc monitoring.

I use the csl digiair connected gprs product.

Edited September 23, 20187 yr by petrolhead

amps you seem to infer that people care about security? If that's the case then its also about the backend too. ie not using dropbox for customer data. No data on the google linked phone?

Hi 

Thanks for the replies 

Is this not an invasion of my privacy

I was not given any indication that someone else could access my alarm system remotely via a cloud administrator account (without my prior knowledge )and add and remove remote devices which I am not able to do myself 

Surely I have a case for being mis- sold a system that I had no control over as far as the cloud app remote access is concerned 

If I am unable to use a different phone or even allow my family members to be added without asking a total stranger to do it for me and give them access to their information ,then that is an invasion of privacy that I was never informed about or indeed sanctioned 

 

 

 

 

1 hour ago, Bettysmum said:

Is this not an invasion of my privacy

 

much less so than using the internet...

 

1 hour ago, Bettysmum said:

Surely I have a case for being mis- sold a system that I had no control over as far as the cloud app remote access is concerned 

 

You've delegated control to somebody... if your unhappy with this ask them to delete your cloud a/c & then you can do as you please defaulting system / creating a new cloud a/c

 

However this may effect warranty, maintenance or insurance requirements

 

,