budda Posted February 21, 2016 Share Posted February 21, 2016 (edited) My alarm installer is a cabbage and has left me with an alarm system that doesn't seem to be operating smoothly. He left me an engineers installation manual but the grandmaster code he wrote down doesn't work. [Link removed] details [...] to default the Grandmaster and Engineer codes back to the documented [codes] So I took the panel off the wall and carried out the following steps: [Defaulting details removed] [...] then reconnecting power makes the panel announce a tamper error and refuses to do anything on the keypad. Putting DIP switch 3 back in to the on position stops the errors but wont let me change PIN codes. So i'm stuck at the moment.... what's the missing steps to complete a reset and change of the engineer and grandmaster codes ? Edited February 21, 2016 by datadiffusion No links to engineer manuals or defaulting info please Quote Link to comment Share on other sites More sharing options...
datadiffusion Posted February 21, 2016 Share Posted February 21, 2016 We are unable to discuss defaulting on the public side of the forum, sorry. Quote So, I've decided to take my work back underground.... to stop it falling into the wrong hands Link to comment Share on other sites More sharing options...
budda Posted February 21, 2016 Author Share Posted February 21, 2016 Oh, sorry. What's the best course for me to go on to resolve my problem then ? Quote Link to comment Share on other sites More sharing options...
PeterJames Posted February 21, 2016 Share Posted February 21, 2016 call your installer Quote Link to comment Share on other sites More sharing options...
budda Posted February 21, 2016 Author Share Posted February 21, 2016 call your installer Sadly that's my problem: The one man band installer has been AWOL since last summer. After giving up calling and emailing him last autumn I finally got around to taking a look at what he installed this weekend. I have no installer to call Quote Link to comment Share on other sites More sharing options...
Lwillis Posted February 21, 2016 Share Posted February 21, 2016 Contact another local installer check the SSAIB or NSI website for a list of registered ones. Quote Link to comment Share on other sites More sharing options...
al-yeti Posted February 21, 2016 Share Posted February 21, 2016 Sadly that's my problem: The one man band installer has been AWOL since last summer. After giving up calling and emailing him last autumn I finally got around to taking a look at what he installed this weekend. I have no installer to call Plenty of installers , maybe panel is blocked hence defaulting won't work and you must get an installer who either knows how or install a new panel Quote Link to comment Share on other sites More sharing options...
budda Posted February 21, 2016 Author Share Posted February 21, 2016 Plenty of installers , maybe panel is blocked hence defaulting won't work and you must get an installer who either knows how or install a new panel My panel is less than 12 months old so I really do hope something as drastic as a new panel isn't on the cards. Does such a blocking capability exist for Risco Agility alarms? I couldn't find anything in the engineer's manual. Quote Link to comment Share on other sites More sharing options...
budda Posted February 21, 2016 Author Share Posted February 21, 2016 Okay - progress! It seems the tamper problem only occurs *if* I also have DIP switch 2 flicked to ON which I did in order to connect the audio voice message output to my home Sonos network (worked great!) So are we allowed to talk DIP switches if it's not about grandmaster resetting -- as i've got that done now? Quote Link to comment Share on other sites More sharing options...
MikeT Posted July 29, 2019 Share Posted July 29, 2019 Hi can anyone please help, I’ve changed phones and when downloading new risco app it’s ask my for a pin code? No engineer to call? Quote Link to comment Share on other sites More sharing options...
MrHappy Posted July 29, 2019 Share Posted July 29, 2019 We don't do defaulting info, Ring Risco & they will probably be able to recommend somebody local to help who will charge you to come out. The product is quite quirky & difficult to work with. Quote Mr Veritas God Link to comment Share on other sites More sharing options...
MikeT Posted July 29, 2019 Share Posted July 29, 2019 Ok thanks Quote Link to comment Share on other sites More sharing options...
datadiffusion Posted July 29, 2019 Share Posted July 29, 2019 2 hours ago, MrHappy said: The product is quite quirky & difficult to work with. Yeah I ripped one out the other day, very odd, the keypad is full text & graphics, multiline IIRC but bloody hell it doesn't give much away to those not familiar with it already... Quote So, I've decided to take my work back underground.... to stop it falling into the wrong hands Link to comment Share on other sites More sharing options...
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