PSE Posted January 22, 2013 Share Posted January 22, 2013 Just received a letter today, From our local ARC that they are closing their monitoring service.The company we use are Security Services, They are just 5 minutes away from us. Some on here are familiar with them. Its just a brief letter stating that due to expansion and company growth in other areas that they have decided to appoint EMCS as the provider ands out-source all their monitoring to them. All current customers will be migrated over coming weeks.They are also giving the option to cancel and move to alternative providers if you wish, and issue credits where due. They will no longer be accepting any signalling after March 31st 2013, Thats their final date for the ARC. Obviously I'm a little concerned here. Who uses EMCS, Are they any good ?? Regards Link to comment Share on other sites More sharing options...
matthew.brough Posted January 22, 2013 Share Posted January 22, 2013 Seems like it just isn't viable and a sell out to EMCS. EMCS are the only truly independant 3rd party ARC. I have visited and it is a nice setup although we don't use them ourselves. Heard nothing but good things about them. Ronnie from RFS has just started putting some their way from Southern and he was impressed with them. www.securitywarehouse.co.uk/catalog/ Link to comment Share on other sites More sharing options...
sjsturner Posted January 22, 2013 Share Posted January 22, 2013 We use them and have always found them v good Link to comment Share on other sites More sharing options...
PSE Posted January 22, 2013 Author Share Posted January 22, 2013 Am I correct in saying that they have a web portal you can log into, and place your systems on test etc yourselfOr an I mixed up with another provider ? Link to comment Share on other sites More sharing options...
matthew.brough Posted January 22, 2013 Share Posted January 22, 2013 Am I correct in saying that they have a web portal you can log into, and place your systems on test etc yourself Or an I mixed up with another provider ? Yes, they have. www.securitywarehouse.co.uk/catalog/ Link to comment Share on other sites More sharing options...
PeterJames Posted January 22, 2013 Share Posted January 22, 2013 I had a few with them, but transfered them to my main ARC they seemed a bit average tbf and they were still sending us report fax's of zero contracts years after we canceled, despite the fact we called them several times and asked them to stop. I here they are better than custodian though Link to comment Share on other sites More sharing options...
Joe Harris Posted January 22, 2013 Share Posted January 22, 2013 Always a shame to hear about it. I hope Pete and the staff come out OK. ARCs are pretty badly bruised and squeezed after the changes in our industry over the years. It is requiring some pretty determined people and a touch of innovation to steer a course that keeps things profitable and ready for future growth. Worst case scenario is where firms shrink and shrink with no plan for growth, whatever that plan may be. Link to comment Share on other sites More sharing options...
matthew.brough Posted January 22, 2013 Share Posted January 22, 2013 Always a shame to hear about it. I hope Pete and the staff come out OK. ARCs are pretty badly bruised and squeezed after the changes in our industry over the years. It is requiring some pretty determined people and a touch of innovation to steer a course that keeps things profitable and ready for future growth. Worst case scenario is where firms shrink and shrink with no plan for growth, whatever that plan may be. Does your arc operate as its own standalone business or are you ring fenced as the in house arc? www.securitywarehouse.co.uk/catalog/ Link to comment Share on other sites More sharing options...
PSE Posted January 22, 2013 Author Share Posted January 22, 2013 I'm going to give EMCS a call myself tomorrow, Get an account setup with them before handMight make the whole transfer process a little easier, And also need to know their hardware and annual rates.Regards, Link to comment Share on other sites More sharing options...
alterEGO Posted January 22, 2013 Share Posted January 22, 2013 EMCS are our main ARC, they offer almost every platform. All in all I can't fault them, I've used them for a while now, about 5 years. If you have any questions ask away. EMCS are our main ARC, they offer almost every platform. All in all I can't fault them, I've used them for a while now, about 5 years. If you have any questions ask away. Link to comment Share on other sites More sharing options...
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