jb-eye Posted October 29, 2012 Share Posted October 29, 2012 So NEVER leave the manufacturers details because IF the customer Sussed a 5 year guarantee or even if they used the EU 2 year guarantee your only out is that they didn't pay maintenance Oh Dear! Quote Customers! Link to comment Share on other sites More sharing options...
breff Posted October 30, 2012 Share Posted October 30, 2012 (edited) How much is the difference between the repair price and the annual maintenance fee that you would have had? If not much I would suggest to the client that he pay the maintenance fee and then has x months remaining. Edited October 30, 2012 by breff Quote The opinions I express are mine and are usually correct! (Except when I'm wrong)(which I'm not) Link to comment Share on other sites More sharing options...
alterEGO Posted October 30, 2012 Share Posted October 30, 2012 How much is the difference between the repair price and the annual maintenance fee that you would have had? If not much I would suggest to the client that he pay the maintenance fee and then has x months remaining. Forget that, punish them and then offer maintenance. The more you charge for a repair the better the maintenance looks. We find most take it Quote Link to comment Share on other sites More sharing options...
breff Posted October 31, 2012 Share Posted October 31, 2012 I would do the same Aaron, however, sounds like OP wants to be 'diplomatic' Quote The opinions I express are mine and are usually correct! (Except when I'm wrong)(which I'm not) Link to comment Share on other sites More sharing options...
alterEGO Posted October 31, 2012 Share Posted October 31, 2012 I've never been good at that. Quote Link to comment Share on other sites More sharing options...
breff Posted October 31, 2012 Share Posted October 31, 2012 Can't say I've ever noticed Quote The opinions I express are mine and are usually correct! (Except when I'm wrong)(which I'm not) Link to comment Share on other sites More sharing options...
alterEGO Posted October 31, 2012 Share Posted October 31, 2012 Haha Quote Link to comment Share on other sites More sharing options...
AlarmScot Posted April 8, 2013 Share Posted April 8, 2013 I must admit our company would of said We will replace this part however X months and you would of had to pay £XXXs however if you pay £30 a month we will repair unlimited parts and unlimited call outs. Most clients take it. Quote Link to comment Share on other sites More sharing options...
timmo66 Posted April 24, 2013 Share Posted April 24, 2013 I must admit our company would of said We will replace this part however X months and you would of had to pay £XXXs however if you pay £30 a month we will repair unlimited parts and unlimited call outs. Most clients take it. £30 a month. Jesus, our maint contract is 70 + VAT for a year and people round here think thats steep. I think our company is in the wrong part of the country! Quote Link to comment Share on other sites More sharing options...
matthew.brough Posted April 24, 2013 Share Posted April 24, 2013 £30 a month. Jesus, our maint contract is 70 + VAT for a year and people round here think thats steep. I think our company is in the wrong part of the country! Steep? A reset costs £75. Quote www.securitywarehouse.co.uk/catalog/ Link to comment Share on other sites More sharing options...
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