So NEVER leave the manufacturers details because IF the customer Sussed a 5 year guarantee or even if they used the EU 2 year guarantee your only out is that they didn't pay maintenance Oh Dear!

How much is the difference between the repair price and the annual maintenance fee that you would have had? If not much I would suggest to the client that he pay the maintenance fee and then has x months remaining.

Edited October 30, 201213 yr by breff

How much is the difference between the repair price and the annual maintenance fee that you would have had? If not much I would suggest to the client that he pay the maintenance fee and then has x months remaining.

Forget that, punish them and then offer maintenance. The more you charge for a repair the better the maintenance looks. We find most take it

I would do the same Aaron, however, sounds like OP wants to be 'diplomatic'

I've never been good at that.

Can't say I've ever noticed

Haha

I must admit our company would of said 

 

We will replace this part however X months and you would of had to pay £XXXs however if you pay £30 a month we will repair unlimited parts and unlimited call outs.   Most clients take it. 

I must admit our company would of said 

 

We will replace this part however X months and you would of had to pay £XXXs however if you pay £30 a month we will repair unlimited parts and unlimited call outs.   Most clients take it. 

 

£30 a month. Jesus, our maint contract is 70 + VAT for a year and people round here think thats steep. I think our company is in the wrong part of the country!

£30 a month. Jesus, our maint contract is 70 + VAT for a year and people round here think thats steep. I think our company is in the wrong part of the country!

Steep? A reset costs £75.