Leebut Posted September 4, 2021 Share Posted September 4, 2021 I decided to upgrade my old Veritas alarm I installed several years ago for a new Texecom Premer elite so I can install some additional devices in the future I've installed the NEW controller, exterior siren and Remote keypad onto tested existing wiring, i've also installed two door contacts and two PIR's the issue I'm having once I powered it up and loaded the software as instructed, its saying there's system alerts then a rolling numbers of tamper faults from 001 through to 008, I've checked the obvious place for a fault on the exterior siren (for good measure I've adjusted the back plate screw and tamper screw on the internal cover all seem good), now because I've open the siren its showing exterior bell tamper that won't clear also the RKP says "call the engineer for a service" I can't find in the installation instructions how to reset these messages I've made sure the JP7 is on the centre and right pins all covers are on and I'm total baffled any help would be mightily appreciated Regards Lee Link to comment https://www.thesecurityinstaller.co.uk/community/topic/44722-texecom-premier-elite-issues/ Share on other sites More sharing options...
james.wilson Posted September 4, 2021 Share Posted September 4, 2021 Have you wired it eol or double pole? securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/44722-texecom-premier-elite-issues/#findComment-512208 Share on other sites More sharing options...
Leebut Posted September 4, 2021 Author Share Posted September 4, 2021 Hi James they're wired as EOL only two PIR on existing wiring, I'm expanding the system with three wireless capture PIR I bought with panel other two wired zones are magnetic door contacts lee Link to comment https://www.thesecurityinstaller.co.uk/community/topic/44722-texecom-premier-elite-issues/#findComment-512211 Share on other sites More sharing options...
james.wilson Posted September 4, 2021 Share Posted September 4, 2021 what are the diagnostics showing? id start and concentrate on 1 circuit then work from there securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/44722-texecom-premier-elite-issues/#findComment-512212 Share on other sites More sharing options...
Leebut Posted September 4, 2021 Author Share Posted September 4, 2021 Hi James the remote key pad won't let me go into any settings or diagnostics it continually flashes "call the engineer for service" and fault tamper 001 - 008 I've powered it down for today and going to take another look in morning, can't find anywhere in the instructions about clearing messages lee Link to comment https://www.thesecurityinstaller.co.uk/community/topic/44722-texecom-premier-elite-issues/#findComment-512213 Share on other sites More sharing options...
al-yeti Posted September 4, 2021 Share Posted September 4, 2021 1 hour ago, Leebut said: Hi James the remote key pad won't let me go into any settings or diagnostics it continually flashes "call the engineer for service" and fault tamper 001 - 008 I've powered it down for today and going to take another look in morning, can't find anywhere in the instructions about clearing messages lee So you need to put in the engineer code? Link to comment https://www.thesecurityinstaller.co.uk/community/topic/44722-texecom-premier-elite-issues/#findComment-512217 Share on other sites More sharing options...
sixwheeledbeast Posted September 4, 2021 Share Posted September 4, 2021 You don't say what model Elite Veritas is a double pole only panel so you have put resistors in detectors? If the keypad is unresponsive to the code then you have an issue on the network line, check panel LED's adjacent network for faults or for double address. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/44722-texecom-premier-elite-issues/#findComment-512218 Share on other sites More sharing options...
Leebut Posted September 5, 2021 Author Share Posted September 5, 2021 12 hours ago, al-yeti said: So you need to put in the engineer code? I have used both engineer code and the user codes both don't work Link to comment https://www.thesecurityinstaller.co.uk/community/topic/44722-texecom-premier-elite-issues/#findComment-512222 Share on other sites More sharing options...
Leebut Posted September 5, 2021 Author Share Posted September 5, 2021 12 hours ago, sixwheeledbeast said: You don't say what model Elite Veritas is a double pole only panel so you have put resistors in detectors? If the keypad is unresponsive to the code then you have an issue on the network line, check panel LED's adjacent network for faults or for double address. I've installed a Premier Elite 64W LS Link to comment https://www.thesecurityinstaller.co.uk/community/topic/44722-texecom-premier-elite-issues/#findComment-512223 Share on other sites More sharing options...
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