We have asked a company to install an NVR and an outdoor security camera for our home.

 

To watch it, we download the app DMSS.

 

To watch it on the web, we use a website that starts with 192....

 

The installer gave us the password to login to that website and to log into the app on the phone. But he said we should not change the password.

 

Is this unusual as it seems the installer will be able to watch the footage, too.

 

Pls advise. 

Thank you

 

9 minutes ago, josfssee said:

We have asked a company to install an NVR and an outdoor security camera for our home.

 

To watch it, we download the app DMSS.

 

To watch it on the web, we use a website that starts with 192....

 

The installer gave us the password to login to that website and to log into the app on the phone. But he said we should not change the password.

 

Is this unusual as it seems the installer will be able to watch the footage, too.

 

Pls advise. 

Thank you

 

Not always the case 

 

You trust him to install it so trust him to maintain it, mostly they do this to help you in future 

 

However if it's just a user password change it no problem and make sure you know what you set it at , make sure you do all the bits like security questions fail safe , maybe make another user password and so on

 

 

In anycase it's not like camera is pointing at your fridge....

17 minutes ago, josfssee said:

To watch it on the web, we use a website that starts with 192...

 

its an IP address on your internal network....

Thank you so much for your kind replies. So it looks like it is alright. 

 

I would appreciate hearing other opinions.

 

Thank you.

192.168.x.x are private IP addresses that are only available to devices within the LAN.

That wouldn't rule out an external address or peer-to-peer connections being accessible from the internet.

It's possible he doesn't want the password messing with so you don't mess something the configuration up.

You should be able to trust your installer, if not then ask yourself why you choose them in the first place.

Edited May 27, 20214 yr by sixwheeledbeast
typos

We normally add our own password as an admin password and then add user passwords, the user can then change their own passwords. But we ask that they do not change our password.

 

Reason for this: 

1. Service engineer does not need you to log in in order to service, update firmware, or repair replace cameras.

2. I have lost count how many times customers have changed the password and forgotten what they changed it too. This in the old days meant sending the recorder back to base to be defaulted resulting in a charge to remove and a charge to return, nowadays it means emailing the manufacturer with a code and waiting for them to reply, this can take quite some time and if the engineer has to do it its another charge.

No customers like unexpected charges, and we dont like having to charge customers for a simple mistake, but we have to pay our engineer wages and all the other costs involved in them coming to site, and so that charge is passed on. Its much better for us and the customer if we can just log in and change your password if you forget it.

 

Thank you so much for all your kind replies.

 

Regards,