Go2Matt Posted April 17, 2021 Share Posted April 17, 2021 Hi I have a town centre bar and our alarm wont arm. Our provider is closed until monday and obviously with no alarm we have some insurance issues. It wont arm via the App. On site its showing superviser Fault, A CONF fault too.. If I try to arm with faults its just hangs at preparing to arm. I can access engineer menu. But cant work out how to arm whilst ignoring the issues. Can i omit the faulty sensors and still arm. Google suggests its possibly Battery issues but thats going to be a challenge to sort on a saturday morning Any help guys would be greatly appreciated Thanks Matt Link to comment https://www.thesecurityinstaller.co.uk/community/topic/44504-texecom-ricochet-wont-arm/ Share on other sites More sharing options...
norman Posted April 17, 2021 Share Posted April 17, 2021 I'm sure someone here will be able to help, but I'd be looking for another maintainer, what use are they if they're not available 24/7. Nothing is foolproof to a sufficiently talented fool. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/44504-texecom-ricochet-wont-arm/#findComment-510058 Share on other sites More sharing options...
PeterJames Posted April 17, 2021 Share Posted April 17, 2021 All approved security companies operate 24/7, if yours doesn't then he wont be approved, which means your not insured anyway. Mind you if he has given you the engineer code lets hope he has good insurance. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/44504-texecom-ricochet-wont-arm/#findComment-510059 Share on other sites More sharing options...
Go2Matt Posted April 17, 2021 Author Share Posted April 17, 2021 (edited) 18 minutes ago, PeterJames said: All approved security companies operate 24/7, if yours doesn't then he wont be approved, which means your not insured anyway. Mind you if he has given you the engineer code lets hope he has good insurance. I've got hold of their out of hours call centre now.. Hopefully I'll get it sorted. Bet they have my pants down for a weekend call out. When I called their office number it said the OOH was for contracts only He didn't give me the engineers code. I just happened to watch him input it I'm honest to a fault so I take it the engineers code isn't just the code for my system but probably most that they fit..... If so I'll delete off my phone and will most probably forget it within a week. Edited April 17, 2021 by Go2Matt Link to comment https://www.thesecurityinstaller.co.uk/community/topic/44504-texecom-ricochet-wont-arm/#findComment-510062 Share on other sites More sharing options...
PeterJames Posted April 17, 2021 Share Posted April 17, 2021 17 minutes ago, Go2Matt said: I've got hold of their out of hours call centre now.. Hopefully I'll get it sorted. Bet they have my pants down for a weekend call out. When I called their office number it said the OOH was for contracts only He didn't give me the engineers code. I just happened to watch him input it I'm honest to a fault so I take it the engineers code isn't just the code for my system but probably most that they fit..... If so I'll delete off my phone and will most probably forget it within a week. Tell the engineer that you know it and he will change it, we all have more than one engineer code. Good to know that they are 24/7 Link to comment https://www.thesecurityinstaller.co.uk/community/topic/44504-texecom-ricochet-wont-arm/#findComment-510063 Share on other sites More sharing options...
james.wilson Posted April 17, 2021 Share Posted April 17, 2021 Be cautious though as you said they only do ooh to contracts only. I'd agree with that. But if you have no contract you also have insurance issues securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/44504-texecom-ricochet-wont-arm/#findComment-510067 Share on other sites More sharing options...
MrHappy Posted April 17, 2021 Share Posted April 17, 2021 9 hours ago, Go2Matt said: Google suggests its possibly Battery issues I'd say wireless sensor issues + issues with texecom smartcom ? I'd also say unless you have proper alarm signalling as well an app your probably not correctly insured ? 1 Mr Veritas God Link to comment https://www.thesecurityinstaller.co.uk/community/topic/44504-texecom-ricochet-wont-arm/#findComment-510081 Share on other sites More sharing options...
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