24 minutes ago, Alex-In said:

Hi Bill.

Have you found a solution to the problem? I have got a client with Virgin Hub 4 and cant set him up on the Smart Com. We disabled Web Safe and set up port forwarding. still not working.

thanks

Alex

Default hub ?

Modem mode and a proper router.

Yes. Its Hub 4. Have you tried the modem option? No issues?

3 minutes ago, Alex-In said:

Yes. Its Hub 4. Have you tried the modem option? No issues?

On 13/10/2020 at 10:13, sixwheeledbeast said:

Never had this issue but I would imagine there is some allow list somewhere that you can add *.texe.com to if you didn't want to disable their Websafe.

Although ISP provided routers are generally junk so maybe not.

 

On 06/11/2020 at 08:39, sixwheeledbeast said:

This is the issue with providing services you have to maintain on kit you have no control over. Mostly hassle and wasted time going round in circles.

As I said in a post above this could happen to any service if you have some remotely managed firewall like this, it would only take the ISP to push a firmware update and other brands of ISP provided router tat could do this.

We are providing server type services when fitting things like this, as much as they try to hide it behind a user friendly plug and play interface. The most stable solution is using your own router that you can support.

 

 

hi all

 

i know its been a while seen i last posted anything regarding the problems i was having with the smartcoms.  all is good now. i also found out what the problem was at the time.  the two smartcoms had been in my stores for a while and had gone out of date in regards to software upgrade.

 

brought new smartcom and all was good.

9 hours ago, Tony Christophis said:

hi all

 

i know its been a while seen i last posted anything regarding the problems i was having with the smartcoms.  all is good now. i also found out what the problem was at the time.  the two smartcoms had been in my stores for a while and had gone out of date in regards to software upgrade.

 

brought new smartcom and all was good.

You can't do firmware update?