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BT Home Monitor VP1000 problem


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I have a BT Home Monitor VP1000 which started to beep a few days ago (3 per minute) but with no fault registered. I checked the manual and tried to switch off for 4 hours but did ot work. It also ays in the manual that it will not beep at night but it does. I have now switch off at the mains and also disconnected the battery and it is still beeping. It is driving me and the family nuts! Any ideas to resolve the problem?

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  • datadiffusion changed the title to BT Home Monitor VP1000 problem

Suspect it is your smoke alarm

13 minutes ago, AL46 said:

also disconnected the battery and it is still beeping.

 

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So, I've decided to take my work back underground.... to stop it falling into the wrong hands

 

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8 hours ago, sixwheeledbeast said:

A non- related battery powered smoke alarm?

 

8 hours ago, datadiffusion said:

Suspect it is your smoke alarm

 

id go with the above, the intruder alarm is always first suspect but often isnt

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im sure many maintainers have calls for the same when its battery powered stand alone devices, smoke alarms, alarm clocks in draws, heating systems. I even had a call to 'music coming from all rooms with a pir' turned out it was her birthday and she was walking round with a singing birthday card

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13 hours ago, james.wilson said:

 

id go with the above, the intruder alarm is always first suspect but often isnt

You are all right it was the smoke alarm - situated close to the intruder alarm control box so difficult to differentiate betwenn the 2 especially with my hearing. Thanks all

 

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10 hours ago, AL46 said:

You are all right it was the smoke alarm - situated close to the intruder alarm control box so difficult to differentiate betwenn the 2 especially with my hearing. Thanks all

 

you not the first and wont be the last dont worry glad your sorted

6 hours ago, datadiffusion said:

Thanks for fessing up 🙂

qfa few do

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Do you remember the bloke who was insisting it was his alarm and it turned out to be his mobile phone low battery. 

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1 hour ago, PeterJames said:

Do you remember the bloke who was insisting it was his alarm and it turned out to be his mobile phone low battery. 

 

The other sunday, blokes ringing me cause his alarm is ringing outside,

 

he got 2 x delta bells, the one at front is ringing....

 

I assume its the heat popped the tamper.....I can hear in in the back ground, it does sound kinda like the ewd.

 

nope its his caravan alarm, 

 

Mr😀 Veritas God

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sia one had a 'your alarm is having issues our we called electrician cant fix it' one today. Told we are only supporting customers with active support contracts at this time. But ive been a customer for years, installed in 93 never serviced, never had a support contract. In my eyes not a 'customer'.

Its a 1600 with a system voltage problem. Im not suprised

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18 minutes ago, james.wilson said:

sia one had a 'your alarm is having issues our we called electrician cant fix it' one today. Told we are only supporting customers with active support contracts at this time. But ive been a customer for years, installed in 93 never serviced, never had a support contract. In my eyes not a 'customer'.

Its a 1600 with a system voltage problem. Im not suprised

 

maint & mon invoiced in march, still open on the ledger

 

subscriber is reluctantly willing to pay the mon but not the maint until we have do the visit

 

I'm happy to do this today, they don't want anyone on site

 

can not understand they are receiving the principal benefit which is service on demand

 

the other issue is we invoice them in the due month, rather than waiting until we'd done the job,

 

they sold their co. for a few million & like to moan at me about a couple of hundred quid

 

people think I'm a bitter man, but to be honest I prefer a lager

Mr😀 Veritas God

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The maint visit is one thing, seperate charge if need be, the telephone and on site support is different. Most if not all alarm Co's charge for a combined visit and support. 

If need be seperate the 2.if you called your it support due to a problem with no support contract it would be a very short call

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21 hours ago, MrHappy said:

 

The other sunday, blokes ringing me cause his alarm is ringing outside,

 

he got 2 x delta bells, the one at front is ringing....

 

I assume its the heat popped the tamper.....I can hear in in the back ground, it does sound kinda like the ewd.

 

nope its his caravan alarm, 

 

I remember being on call (a few years ago now )for A N other co, and getting a call from the operator someone trying to reverse call, I refused (as I was not the bill payer) I then get a call direct from a chap pissed that I refused his reverse charge call, I explained that I am not the bill payer and that I was not authorised to make charged calls. He then went on to tell me that my alarm was ringing, so i went to my keypad and then outside and said, "no its not" he said yes it is listen I could hear a faint ewd in the background. I said thats not my alarm? he said its got your number on it. I went on to explain that it has the alarm companies number on it not mine, and if its ringing then he should call the police as its a burglar alarm and there maybe a burglar. He asked me to come and stop it, I said firstly I cant do that because I would be trespassing, secondly because I dont work for free and there would be a charge, and if you dont like paying for phone calls you certainly wont like paying my charge, with that he put the phone down 

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  • 3 months later...

Is this related to the topic at all? 

The issue seemed to be unrelated to the BT VP1000 thing.

Also it's some DIY "home monitor" kit (well it's an early rebranded Powermax from what I can tell) so I don't see what "system" support you would expect.

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37 minutes ago, Hugh201 said:

BT are ****! They do not care about their Customers who invested in their Systems selling them on to ther who cannot support! BT are faceless and DO NOT respond to any questions regarding this!

 

have you considered therapy?

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Mr😀 Veritas God

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As above it was many years ago I'd assume the same thing will happen with ring blink etc. Also iirc it was a Motorola rebadge from a visonic unit with firmware that could only use their service sold at a discount on product hardware cost to recoup on the service. Plus to be a customer you must be paying bt to be one? 

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I'm certain I saw the  BT Visonic alarm being sold in in PW World or Argos over 10yrs ago

 

I would be very surprised if any one at BT even knew they once had it as product

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Mr😀 Veritas God

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11 hours ago, Hugh201 said:

BT are ****! They do not care about their Customers who invested in their Systems selling them on to ther who cannot support! BT are faceless and DO NOT respond to any questions regarding this!

All these big companies are the same Scottish Power, AO, Virgin Media, in fact most telecom companies. I always try to use a smaller reputable company, I look for accreditation and then check out the accreditation too just to be sure I have a come back. (Check-A Trade is not an accreditation). My advice would be to look for a smaller company you will get someone who cares about their reputation as long as you dont go for the cheapest you can find. 

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I still don't see how you can slag BT off out of context. This thread is about a product they probably don't even remember they put there name on as a rebranded product.

If we are talking about as a teleco company when we say "systems" then they don't have anything to do with the network any more it's all Openreach now, that wasn't their doing.

 

With domestic services like this it often comes down to cost, it's so easy to compare prices now and they pretty much provide all the same thing.

Only need to speak to them if you have an issue and from what I gather BT are fairly decent on the customer services front when it comes to complaints (OFCOM).

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1 hour ago, sixwheeledbeast said:

I still don't see how you can slag BT off out of context. This thread is about a product they probably don't even remember they put there name on as a rebranded product.

If we are talking about as a teleco company when we say "systems" then they don't have anything to do with the network any more it's all Openreach now, that wasn't their doing.

 

With domestic services like this it often comes down to cost, it's so easy to compare prices now and they pretty much provide all the same thing.

Only need to speak to them if you have an issue and from what I gather BT are fairly decent on the customer services front when it comes to complaints (OFCOM).

What you mean wasn't there doing ?

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Ofcom put BTGroup in that position. The network had to become a separate company as part of some review done to make it fair for telcos.

Most of the public seem to think "BT" still look after the network and rant at them when there is an issue, so it's more a clarification to that.

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