Jon666 Posted January 20, 2018 Share Posted January 20, 2018 Had a power cut where the power kept coming on and off over a 4 hour period and the partial power to low voltage items setting our alarm off. After full power restored alarm works but night setting does not omit zones and on entering property zone two activates before you can disarm alarm and zone 8 is fully actvated even though alarm is off! Can I fix it or can I claim against energy company any help appreciated Quote Link to comment Share on other sites More sharing options...
PeterJames Posted January 20, 2018 Share Posted January 20, 2018 I have known people claim against their energy company in the past, but these are usually systems that have been regularly maintained by a professional alarm company. That can give a service history of the battery etc. I would guess what has happened is that the battery went flat and the system lost its memory, a little unusual because systems normally have a non volatile memory so it could have been spiked. The bit that doesnt add up is why did the code not default? Unless you're using the factory set code . Quote Link to comment Share on other sites More sharing options...
sixwheeledbeast Posted January 20, 2018 Share Posted January 20, 2018 Can you prove the system was regularly maintained and in full working order before the event? Quote Link to comment Share on other sites More sharing options...
norman Posted January 20, 2018 Share Posted January 20, 2018 I used to contract to cunningham lindsey (and later directly) who were loss adjusters for Yorkshire Electricity, I repaired and replaced dozens upon dozens of alarms and there was never any question about maintenance. Call your supplier and ask to put a claim in. Quote Nothing is foolproof to a sufficiently talented fool. Link to comment Share on other sites More sharing options...
Jon666 Posted January 21, 2018 Author Share Posted January 21, 2018 Yes maintained and fully working prior to power cuts ,every morning its going off after setting night set as it does not give me enough time to get down the stairs as I trigger the landing sensor before i get there and I think all my neighbors will vouch that alarm never went off before every morning prior to power cut one being a retired solicitor will this help for claim against electricity board! Thanks for all your responses so far Quote Link to comment Share on other sites More sharing options...
Jon666 Posted January 21, 2018 Author Share Posted January 21, 2018 Peter using normal code but during the power cuts we had there were times when we had power to low energy items such as lights even though were very dim but ovens computers did not work. Regards Jon Quote Link to comment Share on other sites More sharing options...
PeterJames Posted January 21, 2018 Share Posted January 21, 2018 1 hour ago, Jon666 said: Yes maintained and fully working prior to power cuts ,every morning its going off after setting night set as it does not give me enough time to get down the stairs as I trigger the landing sensor before i get there and I think all my neighbors will vouch that alarm never went off before every morning prior to power cut one being a retired solicitor will this help for claim against electricity board! Thanks for all your responses so far If its been maintained then you should be able to claim from the energy company. The energy company will want some input from your security co, to say that it has been regularly maintained and that the panel was in full working order before the power outages. Depending on the power outage cause, normally the energy company will contribute towards the repair/replacement of your system. Dont expect reimbursement of the full cost as your panel is at least ten years old. Quote Link to comment Share on other sites More sharing options...
norman Posted January 21, 2018 Share Posted January 21, 2018 19 hours ago, norman said: I used to contract to cunningham lindsey (and later directly) who were loss adjusters for Yorkshire Electricity, I repaired and replaced dozens upon dozens of alarms and there was never any question about maintenance. Call your supplier and ask to put a claim in. I replaced some truly shocking systems that had obviously not worked for years, up here YE never questioned the consumer. Quote Nothing is foolproof to a sufficiently talented fool. Link to comment Share on other sites More sharing options...
Jon666 Posted January 22, 2018 Author Share Posted January 22, 2018 Just for future information all energy providers will not pay out against damaged to your goods in your property according to the regulatory body it is up to you to claim against your own insurance! Unless anyone know differently! Quote Link to comment Share on other sites More sharing options...
al-yeti Posted January 22, 2018 Share Posted January 22, 2018 1 hour ago, Jon666 said: Just for future information all energy providers will not pay out against damaged to your goods in your property according to the regulatory body it is up to you to claim against your own insurance! Unless anyone know differently! Don't make sense because it's not compulsory to have home insurance to have a supply of any kind Therefore you are able to make a claim against anyone independently 1 Quote Link to comment Share on other sites More sharing options...
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