al-yeti Posted March 21, 2017 Share Posted March 21, 2017 I wonder is there a complaints procedure via ssaib? After you have all your info of course Quote Link to comment Share on other sites More sharing options...
Am89 Posted March 21, 2017 Author Share Posted March 21, 2017 I have rough dates of what and when issues happened but rather than escalate I think I'll let them sort monitoring out via wireless, finish up the 2 year contract then cancel and move on to another company.. if any more issues arrise such as them trying to charge me unfairly I'll look into a formal complaint as u have mentioned.. does that sound fair?? Quote Link to comment Share on other sites More sharing options...
james.wilson Posted March 22, 2017 Share Posted March 22, 2017 more than Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
norman Posted March 22, 2017 Share Posted March 22, 2017 4 minutes ago, james.wilson said: more than +1 and you are certainly more patient than I would be, they'd have been out long ago. Quote Nothing is foolproof to a sufficiently talented fool. Link to comment Share on other sites More sharing options...
datadiffusion Posted March 22, 2017 Share Posted March 22, 2017 I agree with what he said ^^^ Quote So, I've decided to take my work back underground.... to stop it falling into the wrong hands Link to comment Share on other sites More sharing options...
Am89 Posted March 22, 2017 Author Share Posted March 22, 2017 Personally I want them gone now but till I find a contract I don't want to cancel anything incase they start chasing me for money. I'm even thinking about leaving wireless monitoring now unless I can get in writing off the company I won't be tied into another 2 year contract. Thanks again for the info.. Quote Link to comment Share on other sites More sharing options...
sixwheeledbeast Posted March 22, 2017 Share Posted March 22, 2017 Your unlikely to incur £150 of 0844 calls, unless it's sending test calls daily. Quote Link to comment Share on other sites More sharing options...
datadiffusion Posted March 22, 2017 Share Posted March 22, 2017 1 hour ago, sixwheeledbeast said: Your unlikely to incur £150 of 0844 calls, unless it's sending test calls daily. That's my bet. No ancient Sky boxes to dial out as OP is on Virgin. Quote So, I've decided to take my work back underground.... to stop it falling into the wrong hands Link to comment Share on other sites More sharing options...
Am89 Posted March 27, 2017 Author Share Posted March 27, 2017 I've Cancelled the monitoring with the company and decided to go unmonitored till I find another company who come well recommended to avoid any further issues. In the meantime how can I clear my keypad of the previous companies info and any monitoring station phone number to make sure my alarm doesn't call out to 0844 number costing me money? Quote Link to comment Share on other sites More sharing options...
james.wilson Posted March 27, 2017 Share Posted March 27, 2017 You cant im afraid they will need to remove them or disconnect the phone line to it. Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
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