lamplight73 Posted January 8, 2014 Share Posted January 8, 2014 Saw an app today from a major security co that, even though the system is armed by the end user, will still gain access to the the engineer mode. It will record in the local log that this has happened, if it is to an ARC it may well be configured to send an 'engineer on site' signal, but I feel uncomfortable that this is even possible. Is this normal and acceptable? I fully understand that we, as professional companies, can gain access to remotely service a system even though it is armed, subscriber may well sign a document to accept this, but most of the time if UDL is required to actually go into engineer mode and change settings etc, they will have to acknowledge in some way that we are dialling in. Potentially, somebody with the eng code could get into a system, disable all ccts, get someone to break in, then re- enable ccts. Most apps have clauses so they can see messages, phone calls, Facebook profiles, track info etc, so maybe traceable, but…. I remember a massive fuss being made over a certain Canadian panel having a 'management code' that would disarm the system even though the customer had set it. This is taking it to a new level. Would the customer be happy if they new this was possible? Surely, from a phone app, if the system is armed it shouldn't give access to the engineer? Thoughts? Link to comment Share on other sites More sharing options...
matthew.brough Posted January 8, 2014 Share Posted January 8, 2014 Manufacturer / app ? www.securitywarehouse.co.uk/catalog/ Link to comment Share on other sites More sharing options...
james.wilson Posted January 8, 2014 Share Posted January 8, 2014 Under en you cant do this, what panel? securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
lamplight73 Posted January 8, 2014 Author Share Posted January 8, 2014 I don't want to get in trouble with the manufacturer, and this is public so didn't want to say. Asking about ethics really? T*****m Link to comment Share on other sites More sharing options...
matthew.brough Posted January 8, 2014 Share Posted January 8, 2014 Ethics. Bang out of order and against da rulez. Simples. User codes shouldn't have access to engineering menus. Simple as. www.securitywarehouse.co.uk/catalog/ Link to comment Share on other sites More sharing options...
datadiffusion Posted January 8, 2014 Share Posted January 8, 2014 T*****m ??? So, I've decided to take my work back underground.... to stop it falling into the wrong hands Link to comment Share on other sites More sharing options...
matthew.brough Posted January 8, 2014 Share Posted January 8, 2014 T*****m ??? *cough* T*x*c*m You'd be **** all use on countdown! www.securitywarehouse.co.uk/catalog/ Link to comment Share on other sites More sharing options...
datadiffusion Posted January 8, 2014 Share Posted January 8, 2014 The worst of it is I'm sat here wiring up a T*****m demo case on my lap! That's a signal its bedtime...! So, I've decided to take my work back underground.... to stop it falling into the wrong hands Link to comment Share on other sites More sharing options...
matthew.brough Posted January 8, 2014 Share Posted January 8, 2014 www.securitywarehouse.co.uk/catalog/ Link to comment Share on other sites More sharing options...
datadiffusion Posted January 8, 2014 Share Posted January 8, 2014 Yep, time for some kip. And I've still got some washing up to do. B*******s. So, I've decided to take my work back underground.... to stop it falling into the wrong hands Link to comment Share on other sites More sharing options...
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