didnt know they had problems with the vxh, i know the vxm had issues with the lan card locking up, needed a reboot to sort it, thought it would be sorted on the new model, local lan always seems ok, just when dialing arc problem occurs

VXH

Got 3 on remote viewing over IP. All usung the built in DDNs (dvrlink.net)

One seems to work fine, albeit after a couple of initial glitches. The other 2, and important ones at that, are problematical. Random connections interspersed with sustained periods of  no connection.

All 3 work fine locally.

Which hikvision units are you using?

DS-7216HWI-SH/A for analogue DVRs. 16 video in, audio in/out, 16 alarm in, 4 alarm out

DS-7608NI-SE/P for IP NVRs. on board 8 port POE switch, audio in/out but no alarms.

another thing i like is that the units have VGA, HDMI, and BNC outputs. the VGA and HDMI both display the same output, and the BNC acts as a spot. but unlike most DVRs the spot output isn't just limited to a sequence. you can have a seperate split screen on it.

for example cams 1-16 on main screen in managers office, 6 way split screen of cams 1-3,5,6,and 8 in reception.

 

the video wall servers look good too, but we don't have any clients who need one (yet) so i've not yet had a play with them unfortunately.

Have you had the push alarm working reliably with hikvision? It seems ios7 borked it. Avtech updated their eagleeyes app and fixed after ios 7 broke it on that but it still seems hit or miss on the hikvision.

not had the chance to try yet as i use android and the current android version doesn't have that feature.

I think once they get that cracked it will be great for domestics or small business remote acess, done a couple of avtech push video ip cameras at automatic gates signalling to the clients iphone to allow access to drop off a parcel or to let the cleaners in.

VXH

Got 3 on remote viewing over IP. All usung the built in DDNs (dvrlink.net)

One seems to work fine, albeit after a couple of initial glitches. The other 2, and important ones at that, are problematical. Random connections interspersed with sustained periods of  no connection.

All 3 work fine locally.

You might be suffering from the dynamic ip changing very regularly, had this on that disabled mans job in Cambridge using DNS.com. I

f you pay for the service you can have updates every 5 seconds if needed, while on the free account it's every 12 hours (iirc) and freezes or bums your service if abused.

a paid 'professional' account is only £18 PA ish and you get 30 servers.

You might be suffering from the dynamic ip changing very regularly, had this on that disabled mans job in Cambridge using DNS.com. I

f you pay for the service you can have updates every 5 seconds if needed, while on the free account it's every 12 hours (iirc) and freezes or bums your service if abused.

a paid 'professional' account is only £18 PA ish and you get 30 servers.

I have the pro, paid for service but these are on the built in dvrlink.net service.

 

Ill put good money on it not being the ddns being updated. Checks showed the wan address had not been changed. One of the sites is on VM cable so as long as the router stays online the IP rarely, if at all, changes.

it's just that these two prticular sites could not be more high profile (work wise).

 

Thankfully, i didn't spec the kit so ultimately, not my problem.  I do suspect £££ werea key decider. fck knows why.

Ok, usually they only change between half a dozen addresses, this one of mine has calmed down of late. it was rural Cambridge so i assume dodgy overhead cables causing it.

I find the logs are so useful, even with clients who have fixed ip, i put through DNS,