spike27 Posted November 9, 2012 Author Share Posted November 9, 2012 yeah great, I've asked both ADI & Risco.... & are still spacerless They've both had them in the past, so not sure what the problem is there. In the meantime, the product spec is here: http://www.knightfireandsecurity.com/view_item.asp?id=329 Youtube video guide below, showing how the rubber spacer can also resolve all metal floor issues on G3 installs: http://www.linkedin.com/profile/view?id=74794063 Link to comment Share on other sites More sharing options...
Alarm Protection Posted November 9, 2012 Share Posted November 9, 2012 Installed 4 today. Job done and the contact threw out a tamper for no reason. Did all the usual cable tests then replaced the contact and meaasurements came back fine. Just connected the faulty contact up on a test bench and after about 20mins another tamper with the contact closed, reset the panel and opened and shut contact, all is fine then after about 10mins with the contact open the bloody thing goes into tamper. And just to make matter worse im on call this weekend ! Link to comment Share on other sites More sharing options...
spike27 Posted November 9, 2012 Author Share Posted November 9, 2012 Installed 4 today. Job done and the contact threw out a tamper for no reason. Did all the usual cable tests then replaced the contact and meaasurements came back fine. Just connected the faulty contact up on a test bench and after about 20mins another tamper with the contact closed, reset the panel and opened and shut contact, all is fine then after about 10mins with the contact open the bloody thing goes into tamper. And just to make matter worse im on call this weekend Firstly, what product codes are these? Secondly, definately sound like faulty contacts from your description but we'd need to get them back to see what's going on inside. PM your address and we can start the ball rolling. http://www.linkedin.com/profile/view?id=74794063 Link to comment Share on other sites More sharing options...
alterEGO Posted November 9, 2012 Share Posted November 9, 2012 Happy; Risco code was 09132 for the rs spacer, however its not coming up on the site anymore so not sure if they are still stocking them. Link to comment Share on other sites More sharing options...
spike27 Posted November 9, 2012 Author Share Posted November 9, 2012 Happy; Risco code was 09132 for the rs spacer, however its not coming up on the site anymore so not sure if they are still stocking them. I'll contact RISCO myself and respond on here. http://www.linkedin.com/profile/view?id=74794063 Link to comment Share on other sites More sharing options...
Alarm Protection Posted November 9, 2012 Share Posted November 9, 2012 Spike, These are the YF10C Roller Contacts. I will have to send back to Risco tbh to get a credit note. Never really had an issue with the new Knights contacts etc so were happy. ! Link to comment Share on other sites More sharing options...
spike27 Posted November 9, 2012 Author Share Posted November 9, 2012 Spike, These are the YF10C Roller Contacts. I will have to send back to Risco tbh to get a credit note. Never really had an issue with the new Knights contacts etc so were happy. Ok - I'll also ask for these back personally from RISCO so we can have a good look and get the meter on them etc. We were having some issues out in the field with the YF10C, and when we visited the sites, we found that it wasn't a metal floor, but a metal reinforced floor - invisible to the eye obviously, so had us baffled initially! This led us to the SPA-RS shown above and in the youtube video, and has all but eliminated problems from metal surfaces on G3 installs altogether. This would happen with any manufacturer as it's simply a case of basic scientific principles. Magnetic fields are affected by magnetic surfaces (Operating gap is reduced to a couple of mm from around 35mm) so this could be the issue here. Have you tried them with the spacer? If not, then we recommend you try them out. We have also made a recent modification to improve the lateral tolerance of the unit - this has now been vastly increased. PM your address and we'll send you a couple of the modified ones (YF10Cii - essentially just a version 2) as that is all I can think of, other than a faulty unit of course. This does happen occasionally out of the 1000s we ship every week unfortunately, despite our very tight QA procedures. I'll also send a pack of spacers as your feedback on both would be very welcome. p.s. thanks for the positive feedback on the other contacts you use http://www.linkedin.com/profile/view?id=74794063 Link to comment Share on other sites More sharing options...
Alarm Protection Posted November 9, 2012 Share Posted November 9, 2012 I just think it is a faulty contact. for the info on metal reinforced floors tough. I understand even the tightest QA can never be fault free. These thing happen but now problem sorted at time on site. ! Link to comment Share on other sites More sharing options...
Oxo Posted November 9, 2012 Share Posted November 9, 2012 Never having used the SPA-RS sheild/spacer. How does it stand up to being driven over? Do the screw not get "Twisted" or damaged? As for magnets and surrounding surfaces, always been an issue where demagnesation and or reduction takes place. Link to comment Share on other sites More sharing options...
james.wilson Posted November 9, 2012 Share Posted November 9, 2012 Secware have ordered some, wasn't a stock item before but it is now. I'll put the tsi discount price in the relevant area securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
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