Where could I find information on setting up a maintenance contract for customers (cctv and intruder), I mean what needs to be in there and any pitfalls

Where could I find information on setting up a maintenance contract for customers (cctv and intruder),

en/ bs/ ncap would be a good start

any pitfalls

getting sued / loosing money ?

en/ bs/ ncap would be a good start

getting sued / loosing money ?

ever the optimist...

ever the optimist...

my glass may be half full, chipped, lip stick stained with a tab end chucked in it....but I'm normally right

my glass may be half full, chipped, lip stick stained with a tab end chucked in it....but I'm normally right

Half empty?

en/ bs/ ncap would be a good start

getting sued / loosing money ?

Im aware of pitfalls, I meant more getting around the pitfalls

you cant get round them as such. A lot needs to be in your contract, also ensure the system is documented correctly as that will be used if incorrect to sue you, or to protect you if accurate.

Everytime a customer gets one over on you add another line to the contract to prevent it happening again

Everytime a customer gets one over on you add another line to the contract to prevent it happening again

Which is why when the big boys hand you a contract, it resembles a big book!

Everytime a customer gets one over on you add another line to the contract to prevent it happening again

prevention rather than cure would be a better idea, why im asking