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Amps

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Posts posted by Amps

  1. This sounds like Supervision loss due to the batteries needing replacing. The early I-on 16 panels will create a tamper alarm upon a supervision loss which is s real pain in the early hours of the morning. 

     

    The newer I-on panels have the supervision loss option of fault or tamper. A system installed to EN50131 should create a tamper alarm but I always program for a fault alert which turns the navigation pad red and the keypad beeps.

     

    Make sure you change the batteries at least once every 24 months.

  2. 6 hours ago, Gary moody said:

    Hi. Can anyone tell me if the csl mini air which is £275 plus vat from security warehouse has any hidden costs attached once installed. I only want to use this to enable the mobile app on a G2-20 to set/unset and push notifications in the event of an alarm activation. 

    Appreciate any help. 

    Not 100% but I think it’s either set/unset or push notifications. Don’t think you can have both.

  3. 5 hours ago, al-yeti said:

    Try and blag it?

     

    Phone them and get through to billing give them system ID and say you want to pay the subscription

     

    Once that is done phone back to tech and say your subscription is paid but no access to app

     

    They probably don't talk to each other much anyway 

     

    :lol:

  4. 20 hours ago, Simonyg said:

    I had a system installed on year ago and now my app is saying that my ‘Home UK subscription is ending’. The installer and administrator has disappeared and it looks like he has gone out of business.

     

    any advice on what I can do to get this renewed with someone?

     

    I presume you have the Master code?

     

    if so press the D button and enter the master code. Keep pressing No until ‘Set Up App Data’ is displayed. Make a note of the system ID and contact Pyronix explains your situation.

     

     

    4C13699C-3AEB-4F37-ABEA-25DDCA8879AC.jpeg

  5. 23 hours ago, bsk350 said:

     

    you work hard save money and buy a house and give security control in some ones hand whome you dont know.

     

    You wanna know the worst part? 

     

    The installer can connect to your alarm system anytime he likes and alter the programming without you ever knowing using the Pyronix software Insite. There is no visible or audible indication on the alarm system.

     

    I strongly advise you to go to the keypad and press the 'D' key and enter your master/manager code and make sure that the options 'Block UDL Set' and 'Block UDL' are set as yes.  As default they are both set as No which allows the installer to do anything he likes with the alarm system with no indication whatsoever. He can also download the log which shows if the system is set or unset. I'm sure you will agree a huge security risk to yourself no matter how highly the installation company is regarded!

     

    Even worse than that if a engineer leaves the company he will still be able to access your alarm system as long as the login details remain the same and he has access to the Insite software!

     

    The crazy thing is if you an engineer attends site to program the system locally just by entering the programming mode will generate a audible alert. If he connects remotely through insite there is no alert!

    Engineer on site cannot access your user codes, remotely using insite software he can view all the codes!

     

     

  6. I sympathise with the OP.

     

    What happens if a customer decides to cancel a maintenance contract after the first 12 months. They no longer able to use the app for the system they have paid for and own?

  7. 25 minutes ago, james.wilson said:

    I'd say test phones are not needed anymore and even less so going forward. Was useful in the old days I haven't carried one in years. Downside is I need to workout what's going in its cutout place in the case

     

    I've not carried a test phone for years but occasional get caught out when needing to program a Pyronix Vocaliser or when there has been a fault on the BT line. Worth having even in 2019 imo. Think ill get one <_<

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