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I also do that and no i cannot. There is a mod to connect to the cloud service but polling is slow as its pulling from the cloud. I use output modules and an esp32 to get the events from my hkc 10270. I have wifi gsm on the app (and a dualcom)

rs485 'should' have termination resistors. Might help if your cable is truly shocking. Ive run rs485 2.5 miles as a test in the ancient past but on twisted pair belden

I think the delays are rare tho mostly find they all open , I don't do much access , but go through plenty , ususally where the customer doesn't want to spend much is where maybe this problem will occur amongst other issues

Blame it on the electrician and don't worry about it lol

Lol I meant gov home office @sixwheeledbeast However yes, agreed, I have seen this a few frames dropped just when you need it on some setups

I took "home office" as Home Office or a government building. You get what you pay for at the end of the day. If the agreement is to use existing infra, even if you don't recommend it and you have that in writing; that's up to them.

What setup will any of this matter? Many systems are just not that critical, even some sites which require feeds for the home office are using the existing networks they don't care that much either as long as there's a constanish feed

Seperate physical network, occasionally vlan it Or think of how they do it in hull and get it to work any old how lol

Separate network and unmanaged switches. Consider fibre for backbone. You're removing variables that way. Sharing the sites network will only mean liaising with IT departments and intermittent issues you have no control over. Fine, if your site IT on a job creation scheme not so good for us.

Is anyone else having issues with version 4.00 and wireless keypads Earlier today I've been configuring a KIT002 with 2x wireless keypads, Its not going to plan. It appears that the radio keypads are as clunky as hell on the Ricochet communication side of things Its all setup on the bench as usual, All devices configured with plenty of waiting time Ricochet manager shows all the detection devices and statistics but both keypads are showing (Question Marks) I've deleted them a dozen or more times, but this makes no difference at all. I'm getting extremely slow communication from the panel, Garbled messages on the keypads and different displays on both Whilst expecting the typical "Preparing to Arm message, This is not happening all the time, Its really strange. Upon entering the default 5678 customer code, I'm getting "RADIO NOT READY PLEASE WAIT B/F ARM" At this point I am locked onto that screen and I have to wait for 3-4 minutes before it seems to arm itself I'm convinced this is either a V4 firmware issue or its something to do with the wireless keypads. Not looking good for me, were due to install this first thing Monday, Its got headache and bad news written all over it Would be interested to see if anyone else had this,

Hi there. We recently moved into a house (new to us) which has an Intellisense alarm keypad, a (as far as I can see) Securit 800L / ST800L+ system and a ‘box’ on the outside wall of the house. There are various sensors dotted around the house which all seem to be live, flashing red when movement is detected. There is also a mains-powered fire alarm detection system which may or may not be linked…... However, there do not appear to be any lights lit on the keypad (which suggests it’s not powered up), and when we asked the previous owners they said they never had a code, and never used the alarm. I tried telephoning the number on the exterior box, but the number is no longer in service. Also none of the numbers for C&K Systems work, nor does their website or e-mail address, so I assume they're no longer with us. Obviously we’re not keen to ‘fiddle’ with anything, and so far a manual ‘override’ of previous settings seems to be quite hard to find. We’re not after a system which alerts the police necessarily, but simply one where we can set it, and if someone breaks in will sound an alarm. Is this likely to be an expensive ‘fix’, or is 'someone' able to give me some guidance so I can get it working myself, please? I'd prefer to understand what system I have, do a full 'back to factory' reset myself, and start from ground zero. Pic of keypad attached for info.