james.wilson Posted February 2, 2012 Share Posted February 2, 2012 Phone fix - F o C Attend site - CHARGE [ Unless covered by a fully comprehensive contract ] - wilful damage excepted What's difficult about that? qfa securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/7590-to-charge-or-not-to-charge/page/7/#findComment-280571 Share on other sites More sharing options...
alterEGO Posted February 5, 2012 Share Posted February 5, 2012 We often charge for out of ours UDL programming, 'Remote callout'. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/7590-to-charge-or-not-to-charge/page/7/#findComment-280642 Share on other sites More sharing options...
norman Posted February 5, 2012 Share Posted February 5, 2012 Agree as above, surely the customer would be happy to pay, say 60% of a call out and get back to bed with a working system, rather than pay full whack and wait for an engineer? Nothing is foolproof to a sufficiently talented fool. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/7590-to-charge-or-not-to-charge/page/7/#findComment-280644 Share on other sites More sharing options...
PeterJames Posted February 5, 2012 Share Posted February 5, 2012 some customers wont help on the phone as they know best and your part of the problem. ^^ this, Ive just one too, right in the middle of Top Gear. Bitch. I just politely reply that they can sit and wait for me to turn up several hours later or they can spend 5 minutes just going through the symptoms its up to them, I have had occasions when plums will still insist I attend without checking the obviose but most then realise that its their time theyre wasting. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/7590-to-charge-or-not-to-charge/page/7/#findComment-280647 Share on other sites More sharing options...
alterEGO Posted February 5, 2012 Share Posted February 5, 2012 Agree as above, surely the customer would be happy to pay, say 60% of a call out and get back to bed with a working system, rather than pay full whack and wait for an engineer? We do them at 50% on that basis. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/7590-to-charge-or-not-to-charge/page/7/#findComment-280648 Share on other sites More sharing options...
james.wilson Posted February 6, 2012 Share Posted February 6, 2012 We charge for an 'remote assist' in or out of hours if its a chargeable call. Obviously if its not a chargeable call we dont securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/7590-to-charge-or-not-to-charge/page/7/#findComment-280672 Share on other sites More sharing options...
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