Texecom Elite - engineer code

[keymx]

Hi all,

We bought a house recently with Texecom Elite V3 system installed in it and I am trying to get it sorted. The previous owner didn't leave us with any details unfortunately - the system was not maintained by anyone. We don't know who installed it in order to get the engineer code (the default doesn't seem to work so I assume it was changed when installed). Thankfully the default master code worked so I was able to reset most of the errors (mainly from PIR/door sensors that had dead batteries). The only issue left is the siren box which is triggering as soon as I put new batteries in. I assume I need the engineer's code in order to reset the error (I tried with master's code with no luck).

 

The manual claims engineer's code can be reset if the NVM is not locked. How can I tell if that's the case? Will anything go wrong if I still attempt to reset it with NVM locked or will it just do nothing?

 

FWIW, the keypad shows "Radio Conf Fail" error for siren box zone.

 

Any help would be greatly appreciated. I'm happy to take this to PM if the information is too sensitive for public.

 

Cheers!

[sixwheeledbeast]

You can't tell. If it's locked you have a brick.

Engineer code may reset it but may clear with user code if you resolve the issue, take the box down and bring it near to the controls then try to clear.

Make sure you are using the correct lithium batteries. If your not sure best to get an installer that fits Texecom to inspect and resolve.

[keymx]

Thanks for the reply! I use Energizer Ultimate Lithium batteries as per recommendations so they should be ok.

 

It looks like the previous owner was fed up with the siren and took out one of the (now dead) batteries to silence it. It's frustrating because we actually paid him extra for the system - since it's all mounted I thought it's going to be easier than buying new set and setting it up myself.

 

So if I understand correctly, if I try to load factory defaults with NVM locked will it brick the PCB board permanently?

 

I'm not sure if this gives any clues, but once I was able to clear the "Zone Tamper" error for siren box from the keypad with master code when it was going off (the "Radio Conf Fail" error was persisting though so probably that's why it was sounding the alarm?). I'm not sure if that means the siren can be sorted by master too?

 

Would Wintex software help me in this situation - happy to get the cable to get this sorted as long as it's a viable solution.

 

Cheers!

Edited March 19, 2022 by keymx

[sixwheeledbeast]

Something that should be checked at purchase, records of regular service are vital evidence; otherwise it's easy to make a system look working.

Will clear the programming with no way to reprogram. Wintex needs the code to login otherwise it would be an exploit.

Radio Conf Fail just means the device is missing hasn't polled within the polling timer, which it will with the battery out.

 

[al-yeti]

1 hour ago, keymx said:

Thanks for the reply! I use Energizer Ultimate Lithium batteries as per recommendations so they should be ok.

 

It looks like the previous owner was fed up with the siren and took out one of the (now dead) batteries to silence it. It's frustrating because we actually paid him extra for the system - since it's all mounted I thought it's going to be easier than buying new set and setting it up myself.

 

So if I understand correctly, if I try to load factory defaults with NVM locked will it brick the PCB board permanently?

 

I'm not sure if this gives any clues, but once I was able to clear the "Zone Tamper" error for siren box from the keypad with master code when it was going off (the "Radio Conf Fail" error was persisting though so probably that's why it was sounding the alarm?). I'm not sure if that means the siren can be sorted by master too?

 

Would Wintex software help me in this situation - happy to get the cable to get this sorted as long as it's a viable solution.

 

Cheers!

Sounds to me you will be like previous owner , won't spend on it, and get a texecom engineer in, hence the problem with bell and anything else , either way you need to pay someone to reset it do something for you 

 

If you load defaults it won't brick it no , but you will lose all information and start from scratch , so aswell as whatever faults still exist , a load new ones will appear 

 

Your probably thinking you can just buy a new panel and do it yourself , well good luck with programming it , it isn't the easiest of panels to work with if you don't know what your doing

 

Just being honest get a texe pro to help you , it will be worth it , or try loading defaults and hopefully within 6months it will be working how you want it to, paid extra for system , used unserviced 

 

 

 

 

Edited March 19, 2022 by al-yeti

[MrHappy]

2 hours ago, keymx said:

We bought a house

 

 

house alarm few hundred quid, house quite a lot more....

 

when you brought the house you should have ensured you had report at the vendors cost that the alarm was maintained 

1 hour ago, keymx said:

I use Energizer Ultimate Lithium batteries as per recommendations so they should be ok.

 

I think there a bit shite...

[MrHappy]

1 hour ago, keymx said:

So if I understand correctly, if I try to load factory defaults with NVM locked will it brick the PCB board permanently?

 

if the NVM is "locked" the code remains the whatever the pervious co. programmed it as...

 

any 1/2 decent co. could probably sort something out ..

[keymx]

Thanks for all the replies, very informative!

 

 

2 hours ago, sixwheeledbeast said:

Something that should be checked at purchase, records of regular service are vital evidence; otherwise it's easy to make a system look working.

 

The previous owner used it unserviced, he disclosed it at the time of the purchase. According to him it was just a matter of replacing the batteries so at the time I didn't think anything of it as I didn't know much about the system. However, he didn't mention that the engineer code is changed (and tbh I doubt he knew about it, probably whoever installed it for him did it as a rule of thumb and just left him with the master code). We inherited this problem so now have to deal with it.

 

 

1 hour ago, al-yeti said:

Your probably thinking you can just buy a new panel and do it yourself , well good luck with programming it , it isn't the easiest of panels to work with if you don't know what your doing

 

I'm not too scared of reprogramming it if that's a possiblity. I can deal with more arcane technical things (and tbh I prefer to know all the ins and outs, especially when it comes to things installed in my own place, if in future I'd like to expand the system with more zones and sensors, I'd like to be able do it myself). Being a software engineer I always try to find a solution to the problem and it's fun to find out how things work (learned plenty about the system already).

 

 

1 hour ago, MrHappy said:

I think there a bit *****...

 

Happy to learn about better ones - please send recommendations.

 

I noticed that there's "Enable Engineer" option in the user menu but AFAICT it doesn't seem to change anything after enabling - what's the purpose if this?

 

Cheers!

[al-yeti]

1 hour ago, keymx said:

Thanks for all the replies, very informative!

 

 

 

The previous owner used it unserviced, he disclosed it at the time of the purchase. According to him it was just a matter of replacing the batteries so at the time I didn't think anything of it as I didn't know much about the system. However, he didn't mention that the engineer code is changed (and tbh I doubt he knew about it, probably whoever installed it for him did it as a rule of thumb and just left him with the master code). We inherited this problem so now have to deal with it.

 

 

 

I'm not too scared of reprogramming it if that's a possiblity. I can deal with more arcane technical things (and tbh I prefer to know all the ins and outs, especially when it comes to things installed in my own place, if in future I'd like to expand the system with more zones and sensors, I'd like to be able do it myself). Being a software engineer I always try to find a solution to the problem and it's fun to find out how things work (learned plenty about the system already).

 

 

 

Happy to learn about better ones - please send recommendations.

 

I noticed that there's "Enable Engineer" option in the user menu but AFAICT it doesn't seem to change anything after enabling - what's the purpose if this?

 

Cheers!

Ok software engineer now makes more sense 

 

Look if your really want to do it just do it , probably mean you won't have a working alarm for a while , however you could buy another panel and keep devices if the old one is locked and work it out on the bench 

 

 

However many a software engineer do funny things to alarms lol 

[james.wilson]

Yes and the concern is if a panel can be easily undone it's going to be. We need to accept its good that a panel can't easily be defeated. There will be a test case at some point. I feel it's best that no controls can be reset. Let's leave that to verisure and the DIY market. Professional Security devices should be secure.