Hi All,

I'm new to the forum and already need some advice! I recently fitted a wireless Texecom Elite system and had a engineer round to commission it. When it comes round to changing the batteries in the different sensors, how do I do that without setting the alarm off?

 

I may if necessary be able to get the engineers code but not sure yet!

 

Thanks for any help.

Who is responsible for maintaining your system?

There is a option to allow only the Master user tino the battery replacement mode but it's engineers configurable and default as off.

The engineer is but he did give me the engineer code when I had to change the position of the control panel but not too sure he hasn't changed the code since?

 

If he is responsible for maintenance then you leave it up to him to replace anything, including the batteries.

Monitoring condition of the batteries and replacing with the correct type as necessary would be part of the service/preventive maintenance.

Users shouldn't have access to engineers functions as part of the standards.

 

1 hour ago, sixwheeledbeast said:

If he is responsible for maintenance then you leave it up to him to replace anything, including the batteries.

Monitoring condition of the batteries and replacing with the correct type as necessary would be part of the service/preventive maintenance.

Users shouldn't have access to engineers functions as part of the standards.

 

He charge's a £60 call out not including the price of batteries which he say's I could provide if I wanted to, would that be a fair price to pay and how long should the present batteries last?

Weird setup to have a call out charge for the service if your on maintenance?

I would want to fit my own batteries (as an installer) that way I can use a brand that is supported by the manufacturer and offer some warranty on my work.

 

Generally maintenance would be an annual inspection, and batteries are covered (checked or replaced) as part of that.

Different batteries for different parts of the system would last a different amount of time. I replace most annually, but the average would be 2 years for radio devices; installer should keep track of all this as necessary.

 

I don't pay him anything for maintenance yearly so wouldn't expect him to come out for nothing but just wondered if £60 was average for this?

5 hours ago, sixwheeledbeast said:

Who is responsible for maintaining your system?

4 hours ago, Sapper 75 said:

The engineer is

16 minutes ago, Sapper 75 said:

I don't pay him anything for maintenance yearly

Well in that case it's your system. Who has the engineer code is irrelevant to this.

I'd say sounds cheap in that case but will also depend on area.

All alarm cos and engineers are equal so it's just cheapest? 

£60 sounds cheap to me, and not having a service contract on something that can cause you a problem at silly oclock in the morning is just daft. Especially right now we are turning non-contract work away we far too busy dealing with customers that pay for us to be around