Leemh99 Posted March 1, 2019 Share Posted March 1, 2019 Hi all, looking for some information on a galaxy g3 - 520. Any good info out there on these panels? NB: Never go to menu access (68) eng access and turn all user access rights off... Link to comment https://www.thesecurityinstaller.co.uk/community/topic/42687-new-member-saying-hi/ Share on other sites More sharing options...
james.wilson Posted March 1, 2019 Share Posted March 1, 2019 what do you want to know? I'd start a new topic per question as the dimension is a powerful panel securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/42687-new-member-saying-hi/#findComment-483058 Share on other sites More sharing options...
Leemh99 Posted March 1, 2019 Author Share Posted March 1, 2019 (edited) I'm not a full member so not sure if I could? I've used menu 68, sub menu something and turned user access rights off for engineer access thinking this would stop me having to use the master code to allow engineer access. The outcome is I've completely locked myself out of getting out of engineer mode as none of the user code can allow the access now. Been told the only way around this is to default the panel. This is on a huge system with very little paper work, surely the is a back way into engineer mode? Edited March 1, 2019 by Leemh99 Link to comment https://www.thesecurityinstaller.co.uk/community/topic/42687-new-member-saying-hi/#findComment-483059 Share on other sites More sharing options...
al-yeti Posted March 1, 2019 Share Posted March 1, 2019 1 hour ago, Leemh99 said: I'm not a full member so not sure if I could? I've used menu 68, sub menu something and turned user access rights off for engineer access thinking this would stop me having to use the master code to allow engineer access. The outcome is I've completely locked myself out of getting out of engineer mode as none of the user code can allow the access now. Been told the only way around this is to default the panel. This is on a huge system with very little paper work, surely the is a back way into engineer mode? Master manager code? You have it? Engineer code should still allow you into engineer menus , and manager menu should let enable it , i think Use RSS to copy all the data you need , then default it if you have to and upload back only what you need to I think Link to comment https://www.thesecurityinstaller.co.uk/community/topic/42687-new-member-saying-hi/#findComment-483064 Share on other sites More sharing options...
Leemh99 Posted March 1, 2019 Author Share Posted March 1, 2019 3 minutes ago, al-yeti said: Master manager code? You have it? Engineer code should still allow you into engineer menus , and manager menu should let enable it , i think Use RSS to copy all the data you need , then default it if you have to and upload back only what you need to I think Yes the master manager code, I have it. The issue is I've removed the right to allow engineer access using all levels including 6. This has made it impossible to allow engineer access using any user codes thus not allowing me back in to engineer mode to change it back.. Stupid of me I know but seems rediclus to be even a option and then even worse not to be able to un-do it. I don't have the RSS software or leads to get a download. This is one of our very few galaxy alarms so have never needed it. I'm back in the morning to try and rectify it so not sure if I can get it over the weekend anywhere? At the moment I have a huge system just waiting to go in to fault with no way to programme or reset it. Nightmare Link to comment https://www.thesecurityinstaller.co.uk/community/topic/42687-new-member-saying-hi/#findComment-483069 Share on other sites More sharing options...
al-yeti Posted March 2, 2019 Share Posted March 2, 2019 4 hours ago, Leemh99 said: Yes the master manager code, I have it. The issue is I've removed the right to allow engineer access using all levels including 6. This has made it impossible to allow engineer access using any user codes thus not allowing me back in to engineer mode to change it back.. Stupid of me I know but seems rediclus to be even a option and then even worse not to be able to un-do it. I don't have the RSS software or leads to get a download. This is one of our very few galaxy alarms so have never needed it. I'm back in the morning to try and rectify it so not sure if I can get it over the weekend anywhere? At the moment I have a huge system just waiting to go in to fault with no way to programme or reset it. Nightmare So what happens when you enter the engineer code then? Link to comment https://www.thesecurityinstaller.co.uk/community/topic/42687-new-member-saying-hi/#findComment-483075 Share on other sites More sharing options...
Leemh99 Posted March 2, 2019 Author Share Posted March 2, 2019 2 minutes ago, al-yeti said: So what happens when you enter the engineer code then I just get the lovely welcoming message ' insufficient access rights' I spoken to tech support and they say It needs a default. They were vague as whether or not a download using the rss software could be changed and uploaded to rectify the issue. I just can't believe that changing one option on such a big system can lock you out and the only way around it is to do a default. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/42687-new-member-saying-hi/#findComment-483076 Share on other sites More sharing options...
grantc Posted March 2, 2019 Share Posted March 2, 2019 Can't you view zone types/descriptions in menu 21 take note then bite the bullet and default? Link to comment https://www.thesecurityinstaller.co.uk/community/topic/42687-new-member-saying-hi/#findComment-483077 Share on other sites More sharing options...
al-yeti Posted March 2, 2019 Share Posted March 2, 2019 57 minutes ago, grantc said: Can't you view zone types/descriptions in menu 21 take note then bite the bullet and default? Be serious man 6 hours ago, Leemh99 said: I just get the lovely welcoming message ' insufficient access rights' I spoken to tech support and they say It needs a default. They were vague as whether or not a download using the rss software could be changed and uploaded to rectify the issue. I just can't believe that changing one option on such a big system can lock you out and the only way around it is to do a default. Galaxy guy would know how to deal with this Where r u man? He's probably dealing with an iron brew shipment , hopefully be along soon Link to comment https://www.thesecurityinstaller.co.uk/community/topic/42687-new-member-saying-hi/#findComment-483078 Share on other sites More sharing options...
Leemh99 Posted March 2, 2019 Author Share Posted March 2, 2019 2 hours ago, grantc said: Can't you view zone types/descriptions in menu 21 take note then bite the bullet and default? Its not just the zones, there's outputs hanging of it all over the place. AV, speakers, some sort of pager system, detector leds, the list goes on.. Defaulting is going to be a nightmare. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/42687-new-member-saying-hi/#findComment-483079 Share on other sites More sharing options...
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