paul44 Posted March 23, 2018 Share Posted March 23, 2018 Any one ever been able to get through to them. Have been on hold for over one hour!!!!!! Link to comment https://www.thesecurityinstaller.co.uk/community/topic/42026-texecom-helpline/ Share on other sites More sharing options...
sjsturner Posted March 23, 2018 Share Posted March 23, 2018 Christ! Which number? Link to comment https://www.thesecurityinstaller.co.uk/community/topic/42026-texecom-helpline/#findComment-475310 Share on other sites More sharing options...
paul44 Posted March 23, 2018 Author Share Posted March 23, 2018 0845300600 I'm trying to get signals to arc but to being received. alarm is dialing out chip and receiver nos are correct. just want to make sure I havnt missed anything. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/42026-texecom-helpline/#findComment-475311 Share on other sites More sharing options...
sixwheeledbeast Posted March 23, 2018 Share Posted March 23, 2018 1 hour ago, paul44 said: I'm trying to get signals to arc but to being received. alarm is dialing out chip and receiver nos are correct. just want to make sure I havnt missed anything. What type of signalling and settings? Do you have Enable Digi checked On? Link to comment https://www.thesecurityinstaller.co.uk/community/topic/42026-texecom-helpline/#findComment-475312 Share on other sites More sharing options...
norman Posted March 23, 2018 Share Posted March 23, 2018 Busy with DIY I guess. Nothing is foolproof to a sufficiently talented fool. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/42026-texecom-helpline/#findComment-475313 Share on other sites More sharing options...
paul44 Posted March 23, 2018 Author Share Posted March 23, 2018 Hi sorry gave up in the end. All settings were ok as far as I could see. The panel was dialling out on activation but nothing being received at the arc. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/42026-texecom-helpline/#findComment-475314 Share on other sites More sharing options...
MrHappy Posted March 23, 2018 Share Posted March 23, 2018 you have a testphone ? Mr Veritas God Link to comment https://www.thesecurityinstaller.co.uk/community/topic/42026-texecom-helpline/#findComment-475315 Share on other sites More sharing options...
Nova-Security Posted March 23, 2018 Share Posted March 23, 2018 ARC gave you wrong account No, had that before www.nova-security.co.uk www.nsiapproved.co.uk No PMs please unless i know you or you are using this board with your proper name. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/42026-texecom-helpline/#findComment-475316 Share on other sites More sharing options...
paul44 Posted March 23, 2018 Author Share Posted March 23, 2018 Yea did the test phone, got through to the receiver, and double checked the account number. Might be fault on the account ARC side, or some really dumb mistake I missed on programming. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/42026-texecom-helpline/#findComment-475317 Share on other sites More sharing options...
MrHappy Posted March 23, 2018 Share Posted March 23, 2018 you probably already known how to, but I'll say how I would check a digi. test butt on monitior, when you toggle an output on com2400 you'll hear it dial the no. then receiver answer, the data sent & the acknoledgement which tell the digi it's successful & to stop. Adsl, funny dial tones ect might stop the receiver being heard, the digi will normally try multiple times. The digi also needs to be enabled in the menu so it works It's hard to work out digi issues without a telephone handset / butt another basic test is dial the receiver off the line & see if the receiver answers Mr Veritas God Link to comment https://www.thesecurityinstaller.co.uk/community/topic/42026-texecom-helpline/#findComment-475319 Share on other sites More sharing options...
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