Sounds good.
Encryption is generated in the app then entered into panel Encryption menu.

I've been through the manual twice looking for the menu to enter the  encryption code. Stumped.... I'll give Tex a call later 

So Texecom were able to remote in with my router details and the port, ip set for the alarm. They checked everything on the panel itself and it all looked OK.... Still can't get into it through the app or a third party app for Texecom systems.   Either through ddns or the actual router IP. Looking at the router logs through my ddns, it is sending the information to the panel which is for some reason knocking it back. 

 

Could this be as simple as the area name on the app not matching?

Have you checked the UDL password is correct

6 hours ago, 1animal1 said:

So Texecom were able to remote in with my router details and the port, ip set for the alarm. They checked everything on the panel itself and it all looked OK....

 

Interesting, they normally recommend an IT bod.

Clearly something is not right somewhere, but if they logged into your panel then the connection is fine and the panel is programmed correctly.

 

6 hours ago, 1animal1 said:

Still can't get into it through the app or a third party app for Texecom systems.   Either through ddns or the actual router IP. Looking at the router logs through my ddns, it is sending the information to the panel which is for some reason knocking it back.

 

I would say it's something like the user code or UDL code is wrong from what you have described.

The UDL is 100% correct. They also said the usernumber and password were not needed, you only need that for the smart key. They also said I didn't need the encryption code, and to delete. 

 

I'm going to try changing the ip today and maybe the port 

27 minutes ago, 1animal1 said:

The UDL is 100% correct. They also said the usernumber and password were not needed, you only need that for the smart key. They also said I didn't need the encryption code, and to delete. 

 

I'm going to try changing the ip today and maybe the port 

I've deleted and downloaded the app again.....

 

And been looking for any other settings in any of the sub menus that would give a clue. Also switched to fibre just in case.... I am getting 15meg though so highly doubtful that's linked

It's upload speed not down, it will be flaky with poor upload speed.

User number and code is for the smartkey yes, you should be able to get the keypad either way.

The encryption code is not required and will be easier to setup, however, as with all encryption it's there to protect the data you send which could be MITM attacked.

1 hour ago, 1animal1 said:

I'm having some serious trouble with this app.... Deleting reverts to midway into my last sentence and I can't get rid of this box.  :/

The upload is only 0.6/7 atm, so perhaps that's a potential issue? The app may require more bandwidth perhaps. I've checked the router and they definitely got into my system....

 

There's no where for the encryption code unfortunately

The encryption menu is where the app generated code goes, as I have already said.

Maybe someone decided it's simpler to instruct you how to "get it working" instead of advising the most secure method?