charlie6 Posted August 27, 2015 Share Posted August 27, 2015 If a client does not have a service or maintenance contract then he is just that 'a client'. If the client intends for his property to be insurance approved I believe that he would require 'on going' contracts. So, a client is just that, and only for the benefit of future visits it may be worth keeping a log in the office of what the last callout to the property entailed. I'm not really in love with the concept of keeping a log beside a control panel, with the exception of fire where it may be a prerequisite of BS5839 (open to comment). I like the idea of using tablets, but there is nothing like hard copy and if they (the powers that be)insist on particular procedures it might be better to 'stick with them' for the time being and bring your ideas to them at a later date. "...Where's the pictures of the 12core next to the normal 4 core you use, or is it blag ? Or maybe confusion?..." Alyeti I shall reply in a few minutes, give this guy a chance to read his posts. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/38994-nsi-silver-1st-inspection/page/7/#findComment-428565 Share on other sites More sharing options...
timmo66 Posted August 28, 2015 Share Posted August 28, 2015 as part of the inspectors job file audit he always checks there is a maintenance agreement in place. we always issue log books to all disciplines - and do not carry out any work without maintenance. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/38994-nsi-silver-1st-inspection/page/7/#findComment-428600 Share on other sites More sharing options...
charlie6 Posted August 28, 2015 Share Posted August 28, 2015 So the average alarm owner would not be able to call you in an emergency then ? but I do understand your business policy..I think !! Link to comment https://www.thesecurityinstaller.co.uk/community/topic/38994-nsi-silver-1st-inspection/page/7/#findComment-428604 Share on other sites More sharing options...
timmo66 Posted August 28, 2015 Share Posted August 28, 2015 during the day they can, but unless they have our emergency number they cannot call out of hours. when I mean work I mean installations. we do none contract call outs, no problem. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/38994-nsi-silver-1st-inspection/page/7/#findComment-428605 Share on other sites More sharing options...
charlie6 Posted August 28, 2015 Share Posted August 28, 2015 How times change Timmo, We were on call from clocking off at 5pm on a Friday to 8am the following monday, so no drinks, no socialising etc..just waiting for a call from the central station (arc), we had our own which doubled as a 24hr office and call outs meant going to one-off's, non contract.. boss was a real money grabber. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/38994-nsi-silver-1st-inspection/page/7/#findComment-428607 Share on other sites More sharing options...
norman Posted August 28, 2015 Share Posted August 28, 2015 Who was the last security co you worked for Charlie6? Nothing is foolproof to a sufficiently talented fool. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/38994-nsi-silver-1st-inspection/page/7/#findComment-428616 Share on other sites More sharing options...
petrolhead Posted August 28, 2015 Share Posted August 28, 2015 Maybe arf had a stroke and forgot who he was. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/38994-nsi-silver-1st-inspection/page/7/#findComment-428622 Share on other sites More sharing options...
charlie6 Posted August 28, 2015 Share Posted August 28, 2015 A firm called LLanfihangel Alarms, only subbing to them though for a few months. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/38994-nsi-silver-1st-inspection/page/7/#findComment-428642 Share on other sites More sharing options...
norman Posted August 28, 2015 Share Posted August 28, 2015 K thanks Nothing is foolproof to a sufficiently talented fool. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/38994-nsi-silver-1st-inspection/page/7/#findComment-428651 Share on other sites More sharing options...
charlie6 Posted August 28, 2015 Share Posted August 28, 2015 You're welcome. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/38994-nsi-silver-1st-inspection/page/7/#findComment-428653 Share on other sites More sharing options...
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