timmo66 Posted January 27, 2015 Share Posted January 27, 2015 Hmm is that not what the manufacturers tech support is for? Engineers shouldnt be wasting managers time with technical questions, tech support is free. If there is a problem with getting hold of TS then call another engineer. Couldn't agree more! Quote Link to comment Share on other sites More sharing options...
Adi Posted January 27, 2015 Share Posted January 27, 2015 Hmm is that not what the manufacturers tech support is for? Engineers shouldnt be wasting managers time with technical questions, tech support is free. If there is a problem with getting hold of TS then call another engineer. Jef is gonna smash your face in for that statement. Quote I really can't be ar**** with it anymore. Link to comment Share on other sites More sharing options...
PeterJames Posted January 28, 2015 Share Posted January 28, 2015 More of a case of national account customers and problems on site then actual equipment faults. Working for a national there's so many people that have to get involved then just going route one to get something what seems straightforward to get sorted out. Tell me about it I had to call ADT the other day about a Fire alarm, I think I spoke to everyone who works there apart from the person I needed to. Then they sent out an intruder alarm engineer to the site a week later (I never asked for an engineer just for a price for a Fire engineer) I am sure its that much harder when you're that much bigger but God knows how customers get on with getting anything done. Quote Link to comment Share on other sites More sharing options...
norman Posted January 28, 2015 Share Posted January 28, 2015 Was that chap no good for you? Quote Nothing is foolproof to a sufficiently talented fool. Link to comment Share on other sites More sharing options...
Scotmod Posted January 28, 2015 Share Posted January 28, 2015 I wouldn't expect and engineer to be able to run Cash/Mentor or whatever systems are in place. Any basics of the industry could be learnt in a weekend so it shouldn't be a big hurdle. Look at it this way. The engineer/wholesaler/customer/accountant etc all have their own plates filled with their information and whats important to them. The managers job is to keep them all spinning. Sometimes it goes belly up but hey ho. Quote Link to comment Share on other sites More sharing options...
PeterJames Posted January 28, 2015 Share Posted January 28, 2015 Was that chap no good for you? Spot on he came down sorted it and he has a copy of the udl so when we have to make further changes he can send us a CPU we send him the old one back. I forgot to thank you for him Steve, so thank you very much Jef is gonna smash your face in for that statement. Why? Jeff has all hs round pegs in round holes which is exactly what I am saying Quote Link to comment Share on other sites More sharing options...
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