Do you think a service manager should have some intruder / cctv knowledge / background to be able to fulfil the role as service manager successfully or can any admin type manager manage in this industry

yes, however I'm a bit of a nutter...

Edited January 27, 201511 yr by MrHappy

In theory no but in reality yes.

probably better in trade id say,tho depending on the size of the co and the role if hes's there to count beans doesnt matter if he knows the industry or not but ideally should be from the industry as then they know how it all works and that fault finding can take more than an hour sometimes

Getting a new service manager. Was a call centre supervisor beforehand. Think all my previous service managers have been engineers or sales within the industry prior to moving to management. Interesting times ahead

Getting a new service manager. Was a call centre supervisor beforehand. Think all my previous service managers have been engineers or sales within the industry prior to moving to management. Interesting times ahead

well at least you will be the first person in the world to ever get to speak to a call centre supervisor,i always thought they didnt exist 

That's the problem ...... Had that post for 4 years and never did speak to him

well at least you will be the first person in the world to ever get to speak to a call centre supervisor,i always thought they didnt exist 

Class

Getting a new service manager. Was a call centre supervisor beforehand. Think all my previous service managers have been engineers or sales within the industry prior to moving to management. Interesting times ahead

 

Oh, that doesn't sound great.  We had a new service manager when I was at Kings, he came from BT and to be fair made loads of changes, really made his mark and I felt he changed a lot of the way Kings operated (from a service perspective) for the better.  Obviously he got the bullet.

But this is gaz world they must of been on strike when he tried