timmo66 Posted September 2, 2014 Share Posted September 2, 2014 (edited) To be honest its a big change. To go from paper dockets and putting charges on each docket and passing over to the next desk for invoicing, to letting the system do all the work and relying on the fact all the calls will be there on the (what we call) a weekly chargeable print. Concerns me slightly... Edited September 2, 2014 by timmo66 Quote Link to comment Share on other sites More sharing options...
Lwillis Posted September 2, 2014 Share Posted September 2, 2014 To be honest its a big change. To go from paper dockets and putting charges on each docket and passing over to the next desk for invoicing, to letting the system do all the work and relying on the fact all the calls will be there on the (what we call) a weekly chargeable print. Concerns me slightly... We've been paperless (sort of) for a while now just swapping CRMs Quote Link to comment Share on other sites More sharing options...
matthew.brough Posted September 2, 2014 Share Posted September 2, 2014 To be honest its a big change. To go from paper dockets and putting charges on each docket and passing over to the next desk for invoicing, to letting the system do all the work and relying on the fact all the calls will be there on the (what we call) a weekly chargeable print. Concerns me slightly... You're right to be worried. It took us a good 6 months of field use to find all the issues with field use including it 'forgetting' to send invoices more of c+nt tbh Can't disagree with you there gaz Quote www.securitywarehouse.co.uk/catalog/ Link to comment Share on other sites More sharing options...
goncall Posted September 2, 2014 Share Posted September 2, 2014 You're right to be worried. It took us a good 6 months of field use to find all the issues with field use including it 'forgetting' to send invoices Can't disagree with you there gaz you need dummy codes so it bypasses the system and goes to a human Quote Link to comment Share on other sites More sharing options...
matthew.brough Posted September 2, 2014 Share Posted September 2, 2014 you need dummy codes so it bypasses the system and goes to a human It was the human not putting the right data in in the first place that screwed the automation up! Quote www.securitywarehouse.co.uk/catalog/ Link to comment Share on other sites More sharing options...
timmo66 Posted September 2, 2014 Share Posted September 2, 2014 One of my big concerns is a call being completed by an admin girl that needs to be charged. Because she's completed it it then won't show up on my print to add charges. Might only be £100... But could be £1000.. Quote Link to comment Share on other sites More sharing options...
matthew.brough Posted September 2, 2014 Share Posted September 2, 2014 One of my big concerns is a call being completed by an admin girl that needs to be charged. Because she's completed it it then won't show up on my print to add charges. Might only be £100... But could be £1000.. Don't know how many jobs you do a month but think how much ca$h the odd missed job x no of engineers x 52 weeks can add up to. I found out about £30k of jobs it didn't invoice luckily when the data was cleaned up it picked up the missed jobs. Was a nice month that one Quote www.securitywarehouse.co.uk/catalog/ Link to comment Share on other sites More sharing options...
goncall Posted September 2, 2014 Share Posted September 2, 2014 It was the human not putting the right data in in the first place that screwed the automation up! the human puts the right codes in to stop escalation of a disputed call which then goes to a manager to decide on the best action,rather than add to the problem Quote Link to comment Share on other sites More sharing options...
matthew.brough Posted September 2, 2014 Share Posted September 2, 2014 the human puts the right codes in to stop escalation of a disputed call which then goes to a manager to decide on the best action,rather than add to the problem By codes I assume you mean job cause and job resolution? Quote www.securitywarehouse.co.uk/catalog/ Link to comment Share on other sites More sharing options...
goncall Posted September 2, 2014 Share Posted September 2, 2014 By codes I assume you mean job cause and job resolution? codes that bypass the system for auto invoice yes,those are then passed to manager Quote Link to comment Share on other sites More sharing options...
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