thorg Posted June 13, 2014 Share Posted June 13, 2014 Hi I just installed CCTV and works except internet. This is business Talk Talk, router Technicolor TG 582n. Ethernet cable is good, laptop connected works, I set port forwarding on the router, but I cannot ping DVR. Message is: Destination host unreachable. the router has dvr on the network devices list, correct interface, IP address, MAC address, but there is no full connectivity between dvr and router. Day before same DVR was tested and connected to Virgin Media router, worked fine. Now while connected to Talk Talk router does not connect to the router. Subnet mask, default gateway, DNS were set correctly on DVR. Who can help? Perhaps Talk Talk uses different ports, or firewall issue????? Quote Link to comment Share on other sites More sharing options...
Cubit Posted June 13, 2014 Share Posted June 13, 2014 Technicolour? What a heap of s***e. I'd be sacking that off. Anyway, you make no mention of opening the relevant ports (unless I missed it). Quote Link to comment Share on other sites More sharing options...
Lwillis Posted June 13, 2014 Share Posted June 13, 2014 Technicolour are a heap of ***** but I've never had one that didn't work first time. I've noticed there's quite a few routers now with the loopback blocking turned on. Quote Link to comment Share on other sites More sharing options...
thorg Posted June 13, 2014 Author Share Posted June 13, 2014 I wrote I had set portforwarding in the router. Port 8000. This worked on Virgin Media router without any problems. I tried few ports and no luck. It is very weird I cannot ping DVR but router found dvr connected to interface, IP address and MAC address. I also see Technicolour is rubbish, very unfriendly user menu, but my customer has it, and probably cannot change. Quote Link to comment Share on other sites More sharing options...
Cubit Posted June 13, 2014 Share Posted June 13, 2014 (edited) But what about opening the relevant ports? Edited June 13, 2014 by Cubit Quote Link to comment Share on other sites More sharing options...
craigstory Posted June 13, 2014 Share Posted June 13, 2014 can you ping the DVR on the internal network? alternatively you could try set the DVR as the DMZ in the router and see if that allows you to access it which would then indicate a problem within the routers port forwarding. Quote Link to comment Share on other sites More sharing options...
Ronnie Posted June 13, 2014 Share Posted June 13, 2014 Oddly, we've struggled to commission an IP only WebWay this week over a TalkTalk line (residential).. Commission signal going out but nothing coming back in, ports opened and nothing still. Luckily it was the last straw for customer and now moving to BT. Quote Link to comment Share on other sites More sharing options...
Neutech Posted June 13, 2014 Share Posted June 13, 2014 Dump the router to start with, i replaced 2 of these last week and no issues with getting setup Are you using static IP or DDNS? Can you access DVR on LAN? Quote Link to comment Share on other sites More sharing options...
Cubit Posted June 13, 2014 Share Posted June 13, 2014 Oddly, we've struggled to commission an IP only WebWay this week over a TalkTalk line (residential).. Commission signal going out but nothing coming back in, ports opened and nothing still. Luckily it was the last straw for customer and now moving to BT.Ronnie, worth noting that BT also use technicolour on some commercials. Quote Link to comment Share on other sites More sharing options...
Ronnie Posted June 13, 2014 Share Posted June 13, 2014 Ronnie, worth noting that BT also use technicolour on some commercials. Ta, this was residential.. Not had any problems with WW and Home Hubs to date.. Quote Link to comment Share on other sites More sharing options...
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