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Informa Speech Dialler Only Dials After Entering The Password


Go to solution Solved by Pradeep So,

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Recently installed an informa speech dialler to a honeywell controll panel and its not dialling when the alarm been set. Instead it dials out as soon as a user password been entered to stop the alarm. I did a alarm output test on the controll panel and its dialling straight away. Then I did a dial test through the speech dialler and its dialling fine. But when the actual alarm been set its waiting for the user to enter the password n then it's dialling. Contacted honeywell and they haven't got a clue.they asked me to put a new controll unit n a new dialler and see. I did but still the same problem. I wonder does any one else encountered this. Pls share your thoughts.

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  • 7 years later...

Hi Pradeep So,

 I know it was some time ago that this was posted but i have the same problem. when you say you connected the telephone cable the other way around are you referring to the PCB terminal on the speech dialler A and B and changed the Red and White wire  the other way around as in terminal A Red instead of white and terminal B White instead of Red.

Regards Derek

 

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Has this started happening recently? ie did it used to work.

What exchange are you connected to and are you aware of BT pstn switch off?

Sorry just read the OP

 

Id assume you have your triggers wrong way around

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Hi, I have just finished installing the complete system and it was while testing the system that i discovered the problem. Every thing tests ok...except....the speech dialler won't dial out until the alarm has been reset after an activation and then it will go through the correct sequence.

 

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if the dialler is looking for 0v removed to trigger it then the bell output will only trigger it once you have disarmed, check the dialler instructions about inverting the input. Be aware your dialler will be useless by 2025 Openreach are changing all analogue lines to digital this has already been started in some areas 

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1 hour ago, Derek Foote said:

I am not sure about thees triggers. I had noticed the comments on the previous posts reference inverting the triggers but i can't find any reference to this in the manuals.

Scrap the dialler or swap it for GSM or something 

 

What panel are you fitting this to and what dialler are you using 

 

The inforna dialler should mostly work out of the box , when unused fit allot never had to invert anything but can't remember now lol

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1 hour ago, james.wilson said:

Isnt there a jumper for trigger polarity? 

On informa I don't think so 

 

Atleast not version I used , its to basic for that 

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No sorry they can be inverted

 

Trigger Levels [4]
The three inputs (IP1 to IP3), and the inhibit
input (INH), can be individually programmed as
active high (+ve trigger) or active low (-ve
trigger). An active high input will trigger the
Informa when the voltage present at the input
exceeds 3.5V (maximum is 15V). An active low
input will trigger the Informa when the voltage
is less than 1.0V.
a) Press [4] to change the Trigger levels.
The 4 LED’s show the trigger level of
inputs 1 to 3, and the inhibit input,
respectively. A lit LED shows that the
input is programmed as active high.
b) Press keys 1 to 4 to toggle (switch) the
trigger level of the inputs, between
active high (+ve trigger) and active low
(-ve trigger).
c) Press [PLAY] when finished, or [QUIT]
to ignore any changes.
The Informa automatically resets to top
level of the Engineering controls

securitywarehouse https://www.securitywarehouse.co.uk

Trade Members please contact us for your TSI vetted trade discount.

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3 hours ago, james.wilson said:

No sorry they can be inverted

 

Trigger Levels [4]
The three inputs (IP1 to IP3), and the inhibit
input (INH), can be individually programmed as
active high (+ve trigger) or active low (-ve
trigger). An active high input will trigger the
Informa when the voltage present at the input
exceeds 3.5V (maximum is 15V). An active low
input will trigger the Informa when the voltage
is less than 1.0V.
a) Press [4] to change the Trigger levels.
The 4 LED’s show the trigger level of
inputs 1 to 3, and the inhibit input,
respectively. A lit LED shows that the
input is programmed as active high.
b) Press keys 1 to 4 to toggle (switch) the
trigger level of the inputs, between
active high (+ve trigger) and active low
(-ve trigger).
c) Press [PLAY] when finished, or [QUIT]
to ignore any changes.
The Informa automatically resets to top
level of the Engineering controls

Not with jumper , was just saying out of box they always worked for me 

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5 hours ago, Derek Foote said:

I changed the four inputs triggers on the speech dialler from active low (LED on) to active high(LED of). All that happened was that the speech dialler instantly went in to the dialling sequence.

So it means it was correct in first place 

 

What is your trigger connected to?

I think you have trigger on the set terminal when it should be connected to the bell - minus trigger , it will dial when bell triggers 

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I have taken some photos of the wiring, I hope this helps to understand what I have done.

Photo 1, overall view of the Accenta G4 panel

Photo 2, Outside box connection on panel

Photo 3, connection to outside box

Photo 4, connection of speech dialler on panel

Photo 5, connection to speech dialler

Photo 6 wiring diagram for outside box as shown in Accents manual

Photo 7 wiring diagram for speech dialler as shown in speech dialler manual

Photo 8 connection of keypad on panel

Photo 9 connection to key panel

 

F470B550-5AB8-4DB6-BF3E-EC03E219B903.jpeg

F5BE9D89-8702-4EDD-8561-508C7467B9D0.jpeg

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64B42DF1-5C3A-4B92-B0BB-211D24DED601.jpeg

2DA471D8-9A13-428B-AAA8-083863A31BEA.jpeg

A8212BEB-3C85-40C1-BF9B-5E10D8D199BB.jpeg

3640BCA1-2A40-42B5-868E-86289119F67E.jpeg

996E5E84-86F0-4E0C-9681-EF0114825099.jpeg

8D2A42E5-D9CC-404E-BC1F-F24A1123C3CA.jpeg

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