timmo66 Posted June 10, 2013 Share Posted June 10, 2013 Just interested what you guys use for emergency call outs. We still use a pager and I am trying to convince the boss to join everyone else in the modern times. What other options are there except for a mobile phone that is signal dependant? Link to comment Share on other sites More sharing options...
norman Posted June 10, 2013 Share Posted June 10, 2013 I think you'll find mobile to be the norm. Nothing is foolproof to a sufficiently talented fool. Link to comment Share on other sites More sharing options...
matthew.brough Posted June 10, 2013 Share Posted June 10, 2013 Didn't think anyone still used pagers. I'd prefer a pager to a phone as the comms is one way. www.securitywarehouse.co.uk/catalog/ Link to comment Share on other sites More sharing options...
timmo66 Posted June 10, 2013 Author Share Posted June 10, 2013 Ours is very easy to accidentally turn to silent, and messages come through as total rubbish quite a lot of the time. How do you get around signal? Link to comment Share on other sites More sharing options...
matthew.brough Posted June 10, 2013 Share Posted June 10, 2013 Never been an issue, even where I live. That said, our main distribution method for call out is email, not voice. www.securitywarehouse.co.uk/catalog/ Link to comment Share on other sites More sharing options...
timmo66 Posted June 10, 2013 Author Share Posted June 10, 2013 Your customers email for 24 hour emergency? Link to comment Share on other sites More sharing options...
matthew.brough Posted June 10, 2013 Share Posted June 10, 2013 Your customers email for 24 hour emergency? The engineer is notified of a support request via email but yes customers can request 24 hour support via email/text/phone/MASweb/app www.securitywarehouse.co.uk/catalog/ Link to comment Share on other sites More sharing options...
sjsturner Posted June 10, 2013 Share Posted June 10, 2013 You use telephone chain to take client details and rough explaination of the issue. They then ring on call eng on mob then home number. Then the next eng .... And so on. Link to comment Share on other sites More sharing options...
Lwillis Posted June 10, 2013 Share Posted June 10, 2013 We use southern to take he calls for us, issues resets if applicable if not they ring me up to 3 times over about half an hour if I don't answer they ring one of the directors as a last resort. Link to comment Share on other sites More sharing options...
timmo66 Posted June 10, 2013 Author Share Posted June 10, 2013 I was expecting you all to come back with some high tech methods knowing you lot. Like PDAs alerting you of calls, and messsages self destructing in 5 seconds should you choose to accept. Link to comment Share on other sites More sharing options...
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