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They will get banned from Apple next lol

Yes, I imagine most companies feel the pain of apps. You can't just write the app, then forget about it. There's various certs and backend services to manage and each time there's a major new release for a new shiny phone model, the app needs updated, causing backwards compatibility issues for existing users with older devices. I think with something like an alarm panel, it would be easier just implementing a secure webserver and decent API in the Ethernet device. At least that way, as a manufacturer, you have more control over things.

PSTN ? how retro... I'll offer an opinion via PM ? Where is the incentive for Honeywell to fix it, the app provides no income ?

well I guess that's me on the naughty step - If you want to be an alarm man get a job with an alarm company. You not going to get any much experience buying tat from ebay, reading books or asking on an alarm themed forum