65 replies to this topic

[jameswilson]

Quote

Phone fix - F o C

Attend site - CHARGE [ Unless covered by a fully comprehensive contract ] - wilful damage excepted


What's difficult about that?

qfa

[alterEGO]

We often charge for out of ours UDL programming, 'Remote callout'.

[norman]

Agree as above, surely the customer would be happy to pay, say 60% of a call out and get back to bed with a working system, rather than pay full whack and wait for an engineer?

[PeterJames]

jameswilson, on 29 January 2012 - 08:01 PM, said:

some customers wont help on the phone as they know best and your part of the problem.

RichL, on 29 January 2012 - 09:05 PM, said:

^^ this, Ive just one too, right in the middle of Top Gear. Bitch.

I just politely reply that they can sit and wait for me to turn up several hours later or they can spend 5 minutes just going through the symptoms its up to them, I have had occasions when plums will still insist I attend without checking the obviose but most then realise that its their time theyre wasting.

[alterEGO]

norman, on 05 February 2012 - 10:22 AM, said:

Agree as above, surely the customer would be happy to pay, say 60% of a call out and get back to bed with a working system, rather than pay full whack and wait for an engineer?

We do them at 50% on that basis.

[jameswilson]

We charge for an 'remote assist' in or out of hours if its a chargeable call. Obviously if its not a chargeable call we dont