Hi,

My uncle has a redcare system fitted in his house and he has just got ADSL. The ADSL is through Talktalk.

He hasn't got a seperate phone line and wants to run the ADSL through the same line as the redcare uses.

The alarm company have come out and fitted a Modem Compatible Device to the system but have connected the ADSL Filter to the socket first, then the MCD. The MCD doesn't seem to have a power light come on this way and also the broadband disconnects every 30seconds (I guess when the redcare system tests for connectivity)

I have tried putting the MCD first (power light now comes on) then the ADSL Filter in that and the Broadband modem cant connect.

It seems the MCD looks like it could be for a standard modem connection not a ADSL modem? Is this possible and is their a ADSL specific MCD? The MCD is a Versus4681

Or is it another ADSL filter I need to use?

Any help or advice will be much appreciated.

Mark

Hi,

My uncle has a redcare system fitted in his house and he has just got ADSL. The  ADSL is through Talktalk.

He hasn't got a seperate phone line and wants to run the ADSL through the same line as the redcare uses.

The alarm company have come out and fitted a Modem Compatible Device to the system but have connected the ADSL Filter to the socket first, then the MCD. The MCD doesn't seem to have a power light come on this way and also the broadband disconnects every 30seconds (I guess when the redcare system tests for connectivity)

I have tried putting the MCD first (power light now comes on) then the ADSL Filter in that and the Broadband modem cant connect.

It seems the MCD looks like it could be for a standard modem connection not a ADSL modem? Is this possible and is their a ADSL specific MCD? The MCD is a Versus4681

Or is it another ADSL filter I need to use?

Any help or advice will be much appreciated.

Mark

65600[/snapback]

Assuming you have traditional RedCARE and not RedCARE home monitoring you do not need a MCD unless you have a fax or traditional modem, the ADSL modems are fully compatible with RedCARE without a MCD. If it is the new RedCARE home monitoring then a MCD is not required end of storey.

To sum it up you wont need a MCD unless you have a fax or traditional modem, if you have one of these just plug this device into it, again the ASDL Modem is different.

No addtional ADSL filters required

Hmm strange, I tried plugging the filter in first (without any MCD) it gets a connection then disconnects after 30 seconds.

Hi,

My uncle has a redcare system fitted in his house and he has just got ADSL. The  ADSL is through Talktalk.

He hasn't got a seperate phone line and wants to run the ADSL through the same line as the redcare uses.

The alarm company have come out and fitted a Modem Compatible Device to the system but have connected the ADSL Filter to the socket first, then the MCD. The MCD doesn't seem to have a power light come on this way and also the broadband disconnects every 30seconds (I guess when the redcare system tests for connectivity)

I have tried putting the MCD first (power light now comes on) then the ADSL Filter in that and the Broadband modem cant connect.

It seems the MCD looks like it could be for a standard modem connection not a ADSL modem? Is this possible and is their a ADSL specific MCD? The MCD is a Versus4681

Or is it another ADSL filter I need to use?

Any help or advice will be much appreciated.

Mark

65600[/snapback]

My advice would be to keep your hands off the equipment and contact the company who installed it if there is a problem.

The mere fact you have swopped connections around would be enough to invalidate any warranty you had and if your unlucky and anything is damaged or broken you could well be liable for the cost of the repairs.

Sounds like your phone line has become imbalanced. Possibly due to the new equipment or faulty filter. There is a bad Bach of filters doing the rounds at the moment. I have had 20 this month. Get the alarm Co to check there end and then if that checks out ok Get you Telco provider to send an engineer out.

Edited August 24, 200520 yr by smart1

How old is the redcare?

If it isnt a 3gstu it will need a broadband filter fitting before it in the panel.

The redcare is less than a year old. I have got the broadband company to check the line and they say the broadband should work ok.

Breff - Would it be the alarm company or BT that have to fit the filter in the panel?

Would it be the alarm company or BT that have to fit the filter in the panel?

65625[/snapback]

The alarm company would be the ones to do that.

Thanks for your help guys! I'll report back if I can get this resolved.

Redcare will only work on a broadband line as Breff stated with a 3G Stu and a Blue Stu, the old base ten Stus will keep dropping in to line fault.