The Arab Posted July 13, 2005 Author Share Posted July 13, 2005 Think it was because the dealership was run nationally from down south so if there were no call outs as soon as it was put in,it was another contract number on a list as far as i could make out.If you asked for a full list of contracts in your area you were classed as a pest because the admin dept had far more pressing thing to organise or do. So because all letters for domestic customers were generated on a computer the first you knew about a new dealer job in your area was service time probably 8 months after instal. Trade Member Link to comment Share on other sites More sharing options...
bri Posted July 14, 2005 Share Posted July 14, 2005 My advice would be to advise the customer to write to the main dealer with a strong letter of complaint and copied to NACOSS and SSAIB. The question arises 1) should you put it right ANSWER) NO! Your time is money, and unless the customer is willing to pay you the cost of remedy and restoration so be it. Remember:EVERYTIME YOU GET YOUR SCREWDRIVER OUT OF YOUR BOX AND OPEN A PANEL ETC TO RECTIFY A FAULT ITS CHARGEABLE!! Please no smarmy comments about screwdriver, you all know what I mean. Dont let the big boys keep pulling the rug from under us. We have to let the public know that big is not neceserrily cheap and most efficient option. The only way their going to do that is vote with their feet and not buy from them. Bri Link to comment Share on other sites More sharing options...
Service Engineer Posted July 14, 2005 Share Posted July 14, 2005 Because weren't they installing around 2500 systems a month nationwide? It all comes down to cost.No Excuse mate, that isn't even 1 per district per day. Surely a local Service Engineer could be notified of each install and asked to just pop by within 2 weeks to see if all is ok, and that the customer is happy.Also as pointed out in a Trade Discussion, QUOTE: from Smart1,Who employs the subbie? Who vets them? Who draws up the specs/contracts? Who supplies the kit? Who trains the subbies on the equipment to be installed? Who manages the subbie? who commissions the job? Who Checks the works? NSI ........................................................ Dave Partridge (Romec Service Engineer) Link to comment Share on other sites More sharing options...
jb-eye Posted July 14, 2005 Share Posted July 14, 2005 No Excuse mate, that isn't even 1 per district per day. Surely a local Service Engineer could be notified of each install and asked to just pop by within 2 weeks to see if all is ok, and that the customer is happy.Also as pointed out in a Trade Discussion, QUOTE: QUOTE: from Smart1,Who employs the subbie? Who vets them? Who draws up the specs/contracts? Who supplies the kit? Who trains the subbies on the equipment to be installed? Who manages the subbie? who commissions the job? Who Checks the works? NSI Customers! Link to comment Share on other sites More sharing options...
Zak Posted July 14, 2005 Share Posted July 14, 2005 No Excuse mate, that isn't even 1 per district per day. Surely a local Service Engineer could be notified of each install and asked to just pop by within 2 weeks to see if all is ok, and that the customer is happy.Also as pointed out in a Trade Discussion, It would seem that certain procedures are NOT being met, on a regular basis. 60741[/snapback] Sorry, I wasn't trying to justify why they did it - just making a point as to probably the reason why nothing was checked (large company - no conscience). Zak Tankel - Managing Director - Security First (UK) - www.securityfirst.uk.com Disclaimer: Any comments or opinions expressed by me are my own as a member of the public and not of my employer or Company. Link to comment Share on other sites More sharing options...
Zak Posted July 14, 2005 Share Posted July 14, 2005 It would seem that certain procedures are NOT being met, on a regular basis. 60741[/snapback] This i have to admit was a topic discussed long and hard at NACOSS meetings where ALL NACOSS installers objected to the //.National Installer.// practice of dealerships and it apears we were correct in saying that what //.National Installer.// have done is ruining the reputation of NACOSS installers who are not involved. Even my own web master became a dealer behind my back BridgewoodJef 60744[/snapback] Wasn't ICON formed by NACOSS specifically for the dealerships? Zak Tankel - Managing Director - Security First (UK) - www.securityfirst.uk.com Disclaimer: Any comments or opinions expressed by me are my own as a member of the public and not of my employer or Company. Link to comment Share on other sites More sharing options...
norman Posted July 14, 2005 Share Posted July 14, 2005 This is old news. Nothing is foolproof to a sufficiently talented fool. Link to comment Share on other sites More sharing options...
jb-eye Posted July 14, 2005 Share Posted July 14, 2005 Wasn't ICON formed by NACOSS specifically for the dealerships? Not sure Zak. I thought ICON were formed because NACOSS thought they were going to loose their grip on the industry with APCO dropping the boll1cks they did deregulating things and loosing the Police approved list.Jef Customers! Link to comment Share on other sites More sharing options...
Zak Posted July 14, 2005 Share Posted July 14, 2005 This is old news. 60764[/snapback] it was a question not a broadcast Zak Tankel - Managing Director - Security First (UK) - www.securityfirst.uk.com Disclaimer: Any comments or opinions expressed by me are my own as a member of the public and not of my employer or Company. Link to comment Share on other sites More sharing options...
norman Posted July 14, 2005 Share Posted July 14, 2005 it was a question not a broadcast 60774[/snapback] It was aimed at the post in general. Nothing is foolproof to a sufficiently talented fool. Link to comment Share on other sites More sharing options...
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