Hi all, just to update this, I went to my suppliers today and they kindly provided a replacement keypad.  I fitted the new keypad just now, but the same problem still persists.  So I suppose there must be some sort of interference where it's fitted.

wall totally flat? ie the keypad backplate isnt twisted?

34 minutes ago, james.wilson said:

wall totally flat? ie the keypad backplate isnt twisted?

Yes the wall is flat.  It's a plastered concrete wall.  The keypad sits perfectly on the backplate with no pressure needed to make it sit flush.

 

Just by chance when looking for a fix I watched the below video.  The keypad in this video is behaving like mine when the wakeup feature is on.

 

 

 

Edited November 4, 20241 yr by Oisín

2 hours ago, Oisín said:

Hi all, just to update this, I went to my suppliers today and they kindly provided a replacement keypad.  I fitted the new keypad just now, but the same problem still persists.  So I suppose there must be some sort of interference where it's fitted.

What's opposite it or near it 

 

It's time for pictures , don't worry if install is dodgy , so are mine 

1 minute ago, Oisín said:

Yes the wall is flat.  It's a plastered concrete wall.  The keypad sits perfectly on the backplate with no pressure needed to make it sit flush.

 

Just by chance when looking for a fix I watched the below video.  The keypad in this video is behaving like mine when the wakeup feature is on.

 

 

 

But your saying when no one is near it right , from a distance 

1 minute ago, al-yeti said:

What's opposite it or near it 

 

It's time for pictures , don't worry if install is dodgy , so are mine 

Opposite it is another concrete wall.  On one side of it is a mirror and the other side there are key hooks.  At ceiling height above the panel there is the alarm panel and the distribution board.  I already tried taking down the mirror and keys but it made no difference.

6 minutes ago, al-yeti said:

What's opposite it or near it 

 

It's time for pictures , don't worry if install is dodgy , so are mine 

But your saying when no one is near it right , from a distance 

Also happens with mine even if I'm 10 metres away from it.  I will post a picture tomorrow.

3 minutes ago, Oisín said:

Also happens with mine even if I'm 10 metres away from it.  I will post a picture tomorrow.

This is a long shot , but is this possible?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

I suppose I'd test it by running it on a lead to another location not fixed to the wall

12 minutes ago, al-yeti said:

This is a long shot , but is this possible?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

I hope not 😂

7 minutes ago, james.wilson said:

I suppose I'd test it by running it on a lead to another location not fixed to the wall

Yeah that's a good idea.  Will rule out a location issue.  I will try that in the next few days and let you know what happens.