I've just installed a new HKC SW 10-70 panel.

The keypad is giving a fault and alarm indication and beeping. I wired the power to my external bell the wrong way (printed wiring guide had + and -  incorrectly reversed compared to actual PCB layout. Should have checked the connections I know, but I've only made this mistake a few times in a lifetime).Hopefully it hasn't fried the panel board/external bell. I've disconnected the bell and connected a 4k7 resistor between tamper return and SAAB hold. Anyway the panel won't accept the default engineer user code ###REMOVED### so that I can set it up/ see a log. It's giving me an "access denied".

Any ideas, at least on the password?

Edited June 20, 20196 yr by sixwheeledbeast
No codes in posts please

reset the alarm by entering the user code and disarming the system you will be able to access the engineer menu after that

9 minutes ago, PeterJames said:

reset the alarm by entering the user code and disarming the system you will be able to access the engineer menu after that

I tried that, but it won't accept the default user code. We can't put codes here, so lets say the default code is 0ABCD. I've tried 0ABCD and 00ABCD. The keypad waits as if it wants 6 digits, so I tried 0ABCDE, but that still didn't work.

Did the default codes work before?   I take it you didnt change the code? You could try recycling the power completely 

assuming as you say 0abcd then its not on default codes. But I only know the uk panels and they may have different defaults. I think they are printed on the pcb in the aerial area.

if the code was correct it wouldn't wait for any more digits

1 minute ago, PeterJames said:

Did the default codes work before?   I take it you didnt change the code? You could try recycling the power completely 

No, it's a brand new panel.

Try recycling the power

6 minutes ago, james.wilson said:

assuming as you say 0abcd then its not on default codes. But I only know the uk panels and they may have different defaults. I think they are printed on the pcb in the aerial area.

if the code was correct it wouldn't wait for any more digits

I'm working off a downloaded manual, so that's where I got the codes. I'll try some other combinations.
Would the fault indication have been caused by the panel lid being open? (which was then latched?).
 

 

Edited June 20, 20196 yr by Eugene's DIY Den

1 minute ago, Eugene's DIY Den said:

Would the fault indication have been caused by the panel lid being open? (which was then latched?).
 

 

Yes any tampers you have open will indicate fault 

3 minutes ago, PeterJames said:

Try recycling the power

I did that. Firstly removed the fuse and then the battery connection and reversed the process on startup.