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Fault on New SW 10 - 70 Panel


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I've just installed a new HKC SW 10-70 panel.

The keypad is giving a fault and alarm indication and beeping. I wired the power to my external bell the wrong way (printed wiring guide had + and -  incorrectly reversed compared to actual PCB layout. Should have checked the connections I know, but I've only made this mistake a few times in a lifetime).Hopefully it hasn't fried the panel board/external bell. I've disconnected the bell and connected a 4k7 resistor between tamper return and SAAB hold. Anyway the panel won't accept the default engineer user code ###REMOVED### so that I can set it up/ see a log. It's giving me an "access denied".

Any ideas, at least on the password?

Edited by sixwheeledbeast
No codes in posts please
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9 minutes ago, PeterJames said:

reset the alarm by entering the user code and disarming the system you will be able to access the engineer menu after that

I tried that, but it won't accept the default user code. We can't put codes here, so lets say the default code is 0ABCD. I've tried 0ABCD and 00ABCD. The keypad waits as if it wants 6 digits, so I tried 0ABCDE, but that still didn't work.

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assuming as you say 0abcd then its not on default codes. But I only know the uk panels and they may have different defaults. I think they are printed on the pcb in the aerial area.

if the code was correct it wouldn't wait for any more digits

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1 minute ago, PeterJames said:

Did the default codes work before?   I take it you didnt change the code? You could try recycling the power completely 

No, it's a brand new panel.

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6 minutes ago, james.wilson said:

assuming as you say 0abcd then its not on default codes. But I only know the uk panels and they may have different defaults. I think they are printed on the pcb in the aerial area.

if the code was correct it wouldn't wait for any more digits

I'm working off a downloaded manual, so that's where I got the codes. I'll try some other combinations.
Would the fault indication have been caused by the panel lid being open? (which was then latched?).
 

 

Edited by Eugene's DIY Den
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3 minutes ago, PeterJames said:

Try recycling the power

I did that. Firstly removed the fuse and then the battery connection and reversed the process on startup.

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13 minutes ago, james.wilson said:

assuming as you say 0abcd then its not on default codes. But I only know the uk panels and they may have different defaults. I think they are printed on the pcb in the aerial area.

if the code was correct it wouldn't wait for any more digits

The default code has a 0 at the start so I'm not sure whether that's supposed to be the first digit of the code or they mean to use it as a prefix. In any case I've tried 0 + the code and 00. 

 

Edited by Eugene's DIY Den
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7 minutes ago, james.wilson said:

0 is clear on this panel

On my keypad, the "play/quit" button backs out of the menu.
0 prompts for a user code. Presumably quick codes can be configured in the engineer menu if I can figure out the code to get into it.

Edited by Eugene's DIY Den
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Quoted default engineer's code appears to work now since I cleared the fault by resetting the panel.

Edited by Eugene's DIY Den
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All the information needed is in the Installer manual, one thing it says is that Engineer codes should not include the number 0.

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16 minutes ago, Specialist said:

All the information needed is in the Installer manual, one thing it says is that Engineer codes should not include the number 0.

Yes, discovered that. The 0 at the start of the default code on every page of the manual must be a misprint.

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Ok, thanks guys for all the help. Hopefully the external sounder hasn't been damaged. 12 volts would have been placed on the -ve trigger by my **** up. Will check it tomorrow. Have notified HKC about their document error.

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1 hour ago, james.wilson said:

are you sure the doc is wrong?

Possibly it may be referring to a Quantum panel or earlier edition of the SW 10-70 or just a generic diagram. Terminals have the same function and are in the same order as on my board, except the polarity legend is reversed for the external bell output.

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13 minutes ago, Eugene's DIY Den said:

Possibly it may be referring to a Quantum panel or earlier edition of the SW 10-70 or just a generic diagram. Terminals have the same function and are in the same order as on my board, except the polarity legend is reversed for the external bell output.

Post a Picture please

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