Honeywell Accenta/optima ADE Gen4 panel display problem

[misterm]

Hi

 

I have a Honeywell Accenta/optima ADE Gen4 installed in my home. The system was already installed when we moved in.

 

I have the bell on the outside of of the garage with 1 display panel and Accenta mini panel on the wall inside the garage.

The 2nd display panel is under the stairs in the house, with a sonit 1 speaker above.

 

Last night the alarm sounded twice, about 2 hours apart. Each time I checked around the house, nothing to report. I didn't think of checking the log until this morning.

The alarm usually sounds when we have a brief power cut, so before I checked the log, I tried turning the power off and on at the fuse box to double check that the alarm does sound with mains power off. The alarm sounded, so I went to reset it, but the display on each panel is lit but displaying a line of black blocks. While I can reset the alarm and perform other functions on the display panel, I can't see any feedback displayed, other than the blocks in the photo.

 

I tried turning the mains power off and on again, with the same result. The display was working fine before the first time I tried turning the mains off.

 

The red power light is lit on the Accenta mini panel in the garage, although it is quite dim, it is on.

 

I have read other threads on similar problems, but nt this exact one.

 

Any ideas would be much appreciated.

 

Thanks

 

D

 

 

 

 

 

Edited August 31, 2018 by misterm

[norman]

Do you know when it was serviced last?

 

Turning them off and on is not good for them if the back up battery is faulty.

[misterm]

Thanks for the reply.

 

It was installed about 4 years ago, just before we moved in.

 

Would the dim light on the mini panel suggest a faulty battery?

Would my passcode being the same and the alarm sounding with mains power off mean the battery is ok?

 

D

[norman]

The battery is ready for changing @ 4 years,  the light on the main control may be dim by default. 

 

The only way to test the battery would be a discharge test.

[misterm]

Thanks Norman

 

I think I'll just go ahead and order a new battery.

 

I have no means of charging it pre installation, would I be safe just plonking the new battery in? Or is there anything I need to consider before hand?

 

D

[aissecur]

I would consider a professional service to ensure everything is working as it is intended

 

[Stuart Evans]

On 31/08/2018 at 09:21, misterm said:

Hi

 

I have a Honeywell Accenta/optima ADE Gen4 installed in my home. The system was already installed when we moved in.

 

I have the bell on the outside of of the garage with 1 display panel and Accenta mini panel on the wall inside the garage.

The 2nd display panel is under the stairs in the house, with a sonit 1 speaker above.

 

Last night the alarm sounded twice, about 2 hours apart. Each time I checked around the house, nothing to report. I didn't think of checking the log until this morning.

The alarm usually sounds when we have a brief power cut, so before I checked the log, I tried turning the power off and on at the fuse box to double check that the alarm does sound with mains power off. The alarm sounded, so I went to reset it, but the display on each panel is lit but displaying a line of black blocks. While I can reset the alarm and perform other functions on the display panel, I can't see any feedback displayed, other than the blocks in the photo.

 

I tried turning the mains power off and on again, with the same result. The display was working fine before the first time I tried turning the mains off.

 

The red power light is lit on the Accenta mini panel in the garage, although it is quite dim, it is on.

 

I have read other threads on similar problems, but nt this exact one.

 

Any ideas would be much appreciated.

 

Thanks

 

D

 

 

 

 

 

Did you have any joy fixing this as I have the same issues after a power cut.no numbers just black boxes

[james.wilson]

as its a 2 yr old + plus topic id create a new one based on your circumstances

[Craig Smith]

On 16/06/2021 at 20:17, Stuart Evans said:

Did you have any joy fixing this as I have the same issues after a power cut.no numbers just black boxes

Have you fix this issue as I have the same? I see yours was a year old so just hoping you might be able to help me!

[Imnotshankled]

On 31/08/2018 at 09:21, misterm said:

Hi

 

I have a Honeywell Accenta/optima ADE Gen4 installed in my home. The system was already installed when we moved in.

 

I have the bell on the outside of of the garage with 1 display panel and Accenta mini panel on the wall inside the garage.

The 2nd display panel is under the stairs in the house, with a sonit 1 speaker above.

 

Last night the alarm sounded twice, about 2 hours apart. Each time I checked around the house, nothing to report. I didn't think of checking the log until this morning.

The alarm usually sounds when we have a brief power cut, so before I checked the log, I tried turning the power off and on at the fuse box to double check that the alarm does sound with mains power off. The alarm sounded, so I went to reset it, but the display on each panel is lit but displaying a line of black blocks. While I can reset the alarm and perform other functions on the display panel, I can't see any feedback displayed, other than the blocks in the photo.

 

I tried turning the mains power off and on again, with the same result. The display was working fine before the first time I tried turning the mains off.

 

The red power light is lit on the Accenta mini panel in the garage, although it is quite dim, it is on.

 

I have read other threads on similar problems, but nt this exact one.

 

Any ideas would be much appreciated.

 

Thanks

 

D

 

 

 

 

 

Panel low voltage