9 hours ago, PeterJames said:

Sorry I meant the customer can remote log in not us, keyholders reset the alarm without attending site even, whereas when I was an engineer the customer couldnt reset on a non confirmed alarm there wasnt such a thing they were all alarm activations, and they all required a engineers reset.

Is it possible they still getting done over when resetting remotely or they all have CCTV , or you get plenty FA on your installs?

15 hours ago, al-yeti said:

Is it possible they still getting done over when resetting remotely or they all have CCTV , or you get plenty FA on your installs?

unconfirmed alarm, the customer can see which zone and decide if its false or not. If an intruder gets in they will trip two detectors for sure, we always make sure that the detection is close enough together or that areas of value have two detectors.  Ive done it myself if we leave the aircon on in the workshop it blows stuff around, I switch off the aircon and reset the alarm from the app