And FYI I don know how to access the panel , I tried to connect my console cable through a console port but the com port doesn't show in device manager list.

Where did you buy panel do you have engineer access code?

Edited October 19, 20178 yr by al-yeti

I don.know from where my company bought it and yes I have engineer access through the keypad if that what you mean but the problem that I cannot log in to the keypad coz it is not booting as the panel not chatting with it

You have rss?

 Try another keypad, or change keypad address ?

On my pc yes I have

And I tried to connect the panel to my pc through mini-usb but the problem that the panel com port doesn't appear in the device manager list thats why I cannot connect to it through rss via dial option

@Galaxy Guy @al-yeti I found the com port for the panel after using db cable but the issue now that when I try to connect it through rss after dial , popup message which say 'site was lost' appear , I think this because the keypad not chatting with the panel

If the panel LED goes straight to ON, then the bus is not starting up, so there will be no communication with _any_ keypads or USB. So no point in trying device addressing or RSS.   You cannot perform any operations on the system, as it will not boot far enough.

 

If the panel LED was flashing, then yes it may be a peripheral address, but the fact that it's going straight to solid means that there's a low level problem that's stopping the panel even booting.

 

OP, you haven't confirmed if the LED goes straight to ON at power up when all other connections are disconnected.  You need to do that.

 

For information, this is what the Flex should do when booting up.

 

1. When you connect power to the PCB, the LED on the PCB gives a very quick single flash  (while the redboot boot loader is loaded).

2. After about 15 seconds, the LED on the PCB comes on  (the bootloader has loaded the operating system).

3. After about another 25 seconds, the LED on the PCB will give a continuous repeated quick flash - as per Galaxy bus devices  (the operating system is running and the Intellibus and Galaxy busses have started up and should be talking to devices).

 

If you disconnect all connections, then plug in the DC power connector and do not get stages 1 to 3, then it's likely the board has a fault.  Prepare for replacement.

 

@Galaxy Guy I had to go for replacment because the led go.straight to on at power up , but I have what is called programming key that connected direct to the PCB , can this work for reprogramming the PCB

1 minute ago, Moataz said:

@Galaxy Guy I had to go for replacment because the led go.straight to on at power up , but I have what is called programming key that connected direct to the PCB , can this work for reprogramming the PCB

How many times have you plugged in the key , with mains on? Battery only or without both , just wondering