Your all assuming she's correct and engineers isn't .

34 minutes ago, al-yeti said:

Your all assuming she's correct and engineers isn't .

We're not,  we are seeing it from both sides hopefully. If a customer telephone here complaining we would first off ask them to put their grievance in writing. It would come to me and I would investigate it, I would look at the job sheet, then speak with the operation manager, then speak with the engineer. If the failed product was still in our quarantine shelf I would look at the item. I will then call the customer and get their side. Once I have all the facts I will make judgement. As far as I can make out in the problem started when there was power problems no mains. When the power returned, it was discovered that all the batteries in the detection required changing and the main control panel battery was fine. I can only surmise from experience what had happened, but you and I both know that it is likely that the power needed recycling on the CPU. What we dont know is what the panel did/said once it came back to life. It could be sour grapes on part of the alarm company because the customer did not have the system serviced, reading the information claimed to be on the invoice I can understand why Maria would think that. Or it could be that the Lithium batteries were genuinely failing. The problem now is that the Maria suspects its sour grapes, so therefore is asking us if her suspicion could be correct. We dont know for sure as we have only heard her half of the story, but it is possible, and that is all I am saying. The inspectorate will find out by asking the company the right questions. 

4 hours ago, Maria Gill said:

I  Gave a full explanation to three people over the phone explaining what had happened to cause the power outage prior to the engineer calling. He actually left all of the 'dead' batteries he had replaced as well as the rubbish from the new ones and when I dropped them none of them bounced. Thank you very much Peter 

LOL drop testing is using a special instrument that puts a load onto the battery, but as Paul says below, you cannot do this with Lithium batteries.

4 hours ago, sixwheeledbeast said:

Drop testing lithium batteries is a bad idea they could explode, and also doesn't indicate charge like a alkaline would.

You could only test them with a multimeter and that would only give you an indication as they are not loaded.

 

 

 

28 minutes ago, PeterJames said:

We're not,  we are seeing it from both sides hopefully. If a customer telephone here complaining we would first off ask them to put their grievance in writing. It would come to me and I would investigate it, I would look at the job sheet, then speak with the operation manager, then speak with the engineer. If the failed product was still in our quarantine shelf I would look at the item. I will then call the customer and get their side. Once I have all the facts I will make judgement. As far as I can make out in the problem started when there was power problems no mains. When the power returned, it was discovered that all the batteries in the detection required changing and the main control panel battery was fine. I can only surmise from experience what had happened, but you and I both know that it is likely that the power needed recycling on the CPU. What we dont know is what the panel did/said once it came back to life. It could be sour grapes on part of the alarm company because the customer did not have the system serviced, reading the information claimed to be on the invoice I can understand why Maria would think that. Or it could be that the Lithium batteries were genuinely failing. The problem now is that the Maria suspects its sour grapes, so therefore is asking us if her suspicion could be correct. We dont know for sure as we have only heard her half of the story, but it is possible, and that is all I am saying. The inspectorate will find out by asking the company the right questions. 

Yes no paper work provided here details.can be omitted , but avoided 

2 hours ago, al-yeti said:

Your all assuming she's correct and engineers isn't .

There is nothing to assume. I have simply stated the facts of what happened and raised a genuine query so it's not a matter of anyone assuming I am correct. I am suggesting that the outage caused issues with the alarm and seeking a response to that. I don't understand what anyone would be assuming I'm correct about. I am not an expert so I have no idea. 

2 hours ago, al-yeti said:

Your all assuming she's correct and engineers isn't .

I'm not 

1 minute ago, norman said:

I'm not 

I should have known your lurking about

 

Doh!

@Maria Gill is this the same company who installed the system originally? 

3 minutes ago, norman said:

@Maria Gill is this the same company who installed the system originally? 

Yes it is

What was your criteria for choosing them?