6 minutes ago, IanS100 said:

 

We were told on installation that it's Irish.

Meaning manufacturer is Irish , as ur in UK, what area are you in?

 

And did he try switching off the RF jam detect? 

 

Has it ever activated during the day or only night part set

 

Can we see the day log on full set where activation has taken place?

Manufacturer is Irish, we're in Merseyside.

 

We have been told that switching off the RF jam detect would contravene EU legislation and in any case would not detect a genuine tamper event, so is not the best solution.

 

It has never activated in the day, only in the night.

49 minutes ago, IanS100 said:

The installer was consulted but advised us that this is an industry wide problem with no solution, other than disabling RF detection - he did change a battery in a central heating thermostat but further advised us that any one of dozens of RF devices (in my daughter's house or one of the neighbours) could be the cause

 

I would be looking to do more than replace one battery, if I had a customer complaining of an issue like this.

 

The system would have to be detecting a signal of a similar frequency (I would guess the kit is 868?) do you have any kit running on this frequency?

Do you live near a 4G phone mast?

Disabling Jamming is not advised.

 

yes as above 4g can be an issue, but id be looking at proving the panel with a test system to check it occurs in both panels and yes don't disable jam detect.

I have had a 1070 with an aerial fault cause supervision issues. Had to replace the board. 

1 hour ago, IanS100 said:

Manufacturer is Irish, we're in Merseyside.

 

We have been told that switching off the RF jam detect would contravene EU legislation and in any case would not detect a genuine tamper event, so is not the best solution.

 

It has never activated in the day, only in the night.

I wouldn't worry about EU

 

RF jam not same as tamper issue by the way , you do have a warranty if panel is at fault though

 

As James says prove with another panel next to it , he should be able to set one up with it silenced so it doesn't disturb you and see what panel reports