al-yeti Posted March 3, 2017 Share Posted March 3, 2017 6 minutes ago, IanS100 said: We were told on installation that it's Irish. Meaning manufacturer is Irish , as ur in UK, what area are you in? And did he try switching off the RF jam detect? Has it ever activated during the day or only night part set Can we see the day log on full set where activation has taken place? Link to comment https://www.thesecurityinstaller.co.uk/community/topic/41004-hkc-quantum-70-rf-jamming-question/page/2/#findComment-459791 Share on other sites More sharing options...
IanS100 Posted March 3, 2017 Author Share Posted March 3, 2017 Manufacturer is Irish, we're in Merseyside. We have been told that switching off the RF jam detect would contravene EU legislation and in any case would not detect a genuine tamper event, so is not the best solution. It has never activated in the day, only in the night. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/41004-hkc-quantum-70-rf-jamming-question/page/2/#findComment-459794 Share on other sites More sharing options...
sixwheeledbeast Posted March 3, 2017 Share Posted March 3, 2017 49 minutes ago, IanS100 said: The installer was consulted but advised us that this is an industry wide problem with no solution, other than disabling RF detection - he did change a battery in a central heating thermostat but further advised us that any one of dozens of RF devices (in my daughter's house or one of the neighbours) could be the cause I would be looking to do more than replace one battery, if I had a customer complaining of an issue like this. The system would have to be detecting a signal of a similar frequency (I would guess the kit is 868?) do you have any kit running on this frequency? Do you live near a 4G phone mast? Disabling Jamming is not advised. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/41004-hkc-quantum-70-rf-jamming-question/page/2/#findComment-459795 Share on other sites More sharing options...
james.wilson Posted March 3, 2017 Share Posted March 3, 2017 yes as above 4g can be an issue, but id be looking at proving the panel with a test system to check it occurs in both panels and yes don't disable jam detect. I have had a 1070 with an aerial fault cause supervision issues. Had to replace the board. securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/41004-hkc-quantum-70-rf-jamming-question/page/2/#findComment-459802 Share on other sites More sharing options...
al-yeti Posted March 3, 2017 Share Posted March 3, 2017 1 hour ago, IanS100 said: Manufacturer is Irish, we're in Merseyside. We have been told that switching off the RF jam detect would contravene EU legislation and in any case would not detect a genuine tamper event, so is not the best solution. It has never activated in the day, only in the night. I wouldn't worry about EU RF jam not same as tamper issue by the way , you do have a warranty if panel is at fault though As James says prove with another panel next to it , he should be able to set one up with it silenced so it doesn't disturb you and see what panel reports Link to comment https://www.thesecurityinstaller.co.uk/community/topic/41004-hkc-quantum-70-rf-jamming-question/page/2/#findComment-459808 Share on other sites More sharing options...
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