bellman Posted October 25, 2004 Share Posted October 25, 2004 Dave - Ive been asking the card co to do that for a while i.e.meet me at site - no joy.For the money the shopkeeper makes on the top-up machine anyway - I think hes going to get rid as the customer service/backup/help is poo anyway 29295[/snapback] Ok then, if the sub has been a good one and put lots of work your way, get him to tell the swipe card co that you are billing him anyway, and if it continues he will start sending them the bills as it's their mistake unless they agree to meet you onsite to resolve it.. Regards Bellman Service Engineer and all round nice bloke ) The views above are mine and NOT those of my employer. Link to comment Share on other sites More sharing options...
Service Engineer Posted October 25, 2004 Share Posted October 25, 2004 Have they tried un-plugging the card reader for an hour and trying it again. Sorta like a reeboot. ........................................................ Dave Partridge (Romec Service Engineer) Link to comment Share on other sites More sharing options...
Guest Posted October 25, 2004 Share Posted October 25, 2004 Bellman - might try that Dave - No they didnt - good idea though will try in the AM Link to comment Share on other sites More sharing options...
Service Engineer Posted October 25, 2004 Share Posted October 25, 2004 Dave - No they didnt - good idea though will try in the AM Hmmmmm, That`s the 1st thing i`d have tried to be honest, some times those things just lock up. ........................................................ Dave Partridge (Romec Service Engineer) Link to comment Share on other sites More sharing options...
Guest Guest Posted October 25, 2004 Share Posted October 25, 2004 what make is the swipe card? Link to comment Share on other sites More sharing options...
Guest Posted October 26, 2004 Share Posted October 26, 2004 what make is the swipe card? 29306[/snapback] dunno siemens maybe? - im seing punter again tonight (my local shop too ) i'll have a look. Dave - I honestly never thought of a re-boot, I do to panels obviously, but not a card machine, I will try it though Link to comment Share on other sites More sharing options...
Service Engineer Posted October 26, 2004 Share Posted October 26, 2004 Dave - I honestly never thought of a re-boot, I do to panels obviously, but not a card machine, I will try it though Its worth a try let us know how things went..? ........................................................ Dave Partridge (Romec Service Engineer) Link to comment Share on other sites More sharing options...
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