thereishope Posted April 9, 2016 Share Posted April 9, 2016 Hi Guys, I have read quite a few posts but can't find the answer. I just purchased a Risco Agility 3 which came highly recommended. How do you reset tamper alarm on the main unit? It says it's "in alarm" and I have logged in with installer and master codes and tried to clear alarms/reset etc with out success. I've also have the iCloud login and can't seem to get rid of the error there when it's on the main unit. Any suggestions would be welcome as although I can take manual pictures, I can't arm the system. Please help! Quote Link to comment Share on other sites More sharing options...
james.wilson Posted April 9, 2016 Share Posted April 9, 2016 Have you restored all the tampers. What type of tamper is it reporting? Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
thereishope Posted April 9, 2016 Author Share Posted April 9, 2016 Thanks for the reply, the exact voice message which I try not to swear after hearing is "System Status: Partition 1, not ready to arm, Tamper alarm in main unit". The system is on the default factoring tamper settings. I have logged in with the Master code -> Activities -> -> Bypass Troubles -> Y -> Advanced... -> Restore Alarm -> Y (until list is empty) -> Restore Trbl. -> Y Is that the area I am to restore the tamper? Quote Link to comment Share on other sites More sharing options...
james.wilson Posted April 9, 2016 Share Posted April 9, 2016 But if you still have a tamper fault you wont be able to restore it Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
thereishope Posted April 9, 2016 Author Share Posted April 9, 2016 Does that mean the unit is faulty? Can it be restored under the installer code? I have also tried logging as the installer -> Activities -> 6) Installer Rst. Is there any other menu options I have missed? I can dismiss tamper alarms from my PIR cameras ok using the LCD Keypad and iCloud. Not sure why I can't restore tamper alarm in the main unit? Quote Link to comment Share on other sites More sharing options...
james.wilson Posted April 9, 2016 Share Posted April 9, 2016 No I mean if you still have a tamper in fault then you cannot restore it. I don't know the unit but assume it has onboard tamper and maybe hardwired ones on the pcb? Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
thereishope Posted April 9, 2016 Author Share Posted April 9, 2016 Thanks James, yep it has a plastic tube on a spring soldered onto the PCB. ie. No wires to hook up like on the older models. I was hoping that I was just missing a menu option to restore the alarm but sounds like it may need to be returned to Risco for replacement/repair Quote Link to comment Share on other sites More sharing options...
PeterJames Posted April 9, 2016 Share Posted April 9, 2016 Are you sure the lid is closing the switch properly? try stretching the spring a little Quote Link to comment Share on other sites More sharing options...
james.wilson Posted April 9, 2016 Share Posted April 9, 2016 2 hours ago, thereishope said: Thanks James, yep it has a plastic tube on a spring soldered onto the PCB. ie. No wires to hook up like on the older models. I was hoping that I was just missing a menu option to restore the alarm but sounds like it may need to be returned to Risco for replacement/repair can you take a pic of the main board and upload it? Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
thereishope Posted April 9, 2016 Author Share Posted April 9, 2016 Hi Peter & James, I'm on Australian time so just got up before my wife tells me off again for playing too much trying to get it working! I have tested putting the tamper switch in the 2 different settings (box only, wall & box). I've shut the lid with the 2 screws and it all seems flush and spring fitted/functioning correctly with the clear push button (trigger, clear PC molded tube). I gave the spring a gentle tug but couldn't quite tell if the pressure plate making contact is at fault. I've contacted the Australia Risco support but the don't work weekends like you guys! I sort of thought initially it was an error on my side with the clearing the alarm. James please find the images attached. Quote Link to comment Share on other sites More sharing options...
james.wilson Posted April 9, 2016 Share Posted April 9, 2016 Can you hear the front tamper click as you close the lid, plus does it have a back tamper (I don't know)? Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
PeterJames Posted April 9, 2016 Share Posted April 9, 2016 Try holding the spring down and resetting the alarm, the button makes a click noise when closed Quote Link to comment Share on other sites More sharing options...
james.wilson Posted April 9, 2016 Share Posted April 9, 2016 On the plastic plunger is says 'box only' and 'box and wall' what do you have it set to? Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
PeterJames Posted April 9, 2016 Share Posted April 9, 2016 Reading the plastic it says there is a back tamper, meaning that both lid and the tamer at the rear of the box needs to be closed Quote Link to comment Share on other sites More sharing options...
thereishope Posted April 9, 2016 Author Share Posted April 9, 2016 11 minutes ago, james.wilson said: Can you hear the front tamper click as you close the lid, plus does it have a back tamper (I don't know)? The 'click' is very subtle, which can be heard when there is no compression in the spring. I think this is the only tamper. 13 minutes ago, PeterJames said: Try holding the spring down and resetting the alarm, the button makes a click noise when closed Good idea, I held down the spring and reset the alarm with the Grand Master code and as per my -> Activities -> -> Bypass Troubles -> Y. -> Advanced... -> Restore Alarm -> Y (until list is empty). --> Restore Trbl. -> Y. The error is still there "System Status: Partition 1, not ready to arm, Tamper alarm in main unit". Quote Link to comment Share on other sites More sharing options...
james.wilson Posted April 9, 2016 Share Posted April 9, 2016 3 minutes ago, thereishope said: The 'click' is very subtle, which can be heard when there is no compression in the spring. I think this is the only tamper. Good idea, I held down the spring and reset the alarm with the Grand Master code and as per my -> Activities -> -> Bypass Troubles -> Y. -> Advanced... -> Restore Alarm -> Y (until list is empty). --> Restore Trbl. -> Y. The error is still there "System Status: Partition 1, not ready to arm, Tamper alarm in main unit". there is one on the back of the unit too Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
thereishope Posted April 9, 2016 Author Share Posted April 9, 2016 1 hour ago, james.wilson said: there is one on the back of the unit too I put it all back together and double checked the fit and spring location/function. It all seems to be assembled correctly and still getting the error. The computer voice error makes it more annoying Quote Link to comment Share on other sites More sharing options...
james.wilson Posted April 9, 2016 Share Posted April 9, 2016 well you did buy a risco lol I still think you have a current tamper and its reporting it till you clear it Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
thereishope Posted April 9, 2016 Author Share Posted April 9, 2016 (edited) 25 minutes ago, james.wilson said: well you did buy a risco lol I still think you have a current tamper and its reporting it till you clear it Yep hoping to find a way to clear the tamper main unit code when Risco support return to work on Monday. Doesn't help the confidence when their cloud service keeps dropping out in the few days I've been using them. Which entry level PIR camera system with cloud service (Risco's is free) do you guys think is best? I'm thinking of returning this one if it can't be resolved Edited April 9, 2016 by thereishope Quote Link to comment Share on other sites More sharing options...
james.wilson Posted April 9, 2016 Share Posted April 9, 2016 Quote confidence when their cloud service keeps dropping out in the few days I've been using them. Which entry level PIR camera system with cloud service (Risco's is free) Free kind of means its gonna be a bit sh1 1 Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
MrHappy Posted April 10, 2016 Share Posted April 10, 2016 (edited) On 4/9/2016 at 4:33 AM, thereishope said: I just purchased a Risco Agility 3 which came highly recommended. lol, April fool ? Edited April 10, 2016 by MrHappy 2 Quote Mr Veritas God Link to comment Share on other sites More sharing options...
thereishope Posted April 10, 2016 Author Share Posted April 10, 2016 Hmm, so I've got a bit to learn it seems. Which entry level cloud based system would you suggest? Quote Link to comment Share on other sites More sharing options...
al-yeti Posted April 10, 2016 Share Posted April 10, 2016 Texecom free but even harder to setup I hear 1 Quote Link to comment Share on other sites More sharing options...
thereishope Posted April 16, 2016 Author Share Posted April 16, 2016 *RESOLVED* Ok thanks for your replies folks. It turns out it was a faulty tamper switch and I was given a new Main unit which works fine. Although there was a faint click on the faulty tamper switch, the new one is higher pitch and very obvious click (hard to describe in words). If anyone else reading this post ever changes the main unit, make sure you remove batteries from the PIR camera, then register or the cameras will only send messages and not images (a 2 channel communication thing and the image channel seems to get stucky). Has anyone got any ideas to improve the GSM signal. The GSM unit has a small quad antenna attached but I was looking at a repeater or booster to improve reception? Quote Link to comment Share on other sites More sharing options...
jammin31 Posted April 16, 2016 Share Posted April 16, 2016 You can buy an external aerial to imprive signal. speak to Risco and they will sort you out. 1 Quote Link to comment Share on other sites More sharing options...
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